Senior Accounts Receivable Representative

About the Position
This position is responsible for executing and supporting senior-level collections and credit-related activities for ALS USA Group within the company’s enterprise resource program (ERP) applications. The role emphasizes timely cash collections, proactive management of customer portfolios, execution of collections strategies, and strict compliance with company finance policies.

Responsibilities

Manage and execute end-to-end collections activities for a variety of complex customer accounts, in accordance with company policies and ERP controls.

Formulate, monitor, and achieve defined collection objectives, including DSO reduction, delinquency reduction, and resolution of long-outstanding balances.

Utilize ERP collections tools to:

Proactively engage customers to maintain positive relationships.

Reconcile payments received against open invoices to maintain accurate account balances.

Resolve billing issues and disputes by working closely with project managers, clients, and the AR team to ensure prompt resolution.

Assist the AR Manager in guiding and supporting teammates in the invoicing process, sharing knowledge and best practices.

Contribute to the streamlining and continuous improvement of invoicing to increase the overall efficiency and accuracy of the AR collections process.

Perform other related duties as assigned by the department manager.

Required Knowledge, Skills & Abilities

Strong knowledge of collections practices, credit risk indicators, and customer account management in a corporate environment.

Demonstrated ability to manage complex, escalated, and high-risk customer accounts professionally and effectively.

Excellent interpersonal, negotiation, and conflict-resolution skills.

High level of diligence, accuracy, and attention to detail.

Strong analytical skills with the ability to interpret aging, trends, and performance metrics.

Proficiency with Excel (pivot tables, lookups, aging analysis).

Ability to work under pressure, manage competing priorities, and meet tight deadlines.

Flexibility to assist across finance departments (such as in general accounting, accounts payable, or purchasing).

Ability to accurately follow and enforce policies, procedures, and system controls.

A positive, team-player attitude with a strong work ethic.

Excellent English communication skills (written and verbal).

Preferred Qualifications

Experienced in progressive AR collections in a multi-currency, multi-branch environment.

Handling senior-level or escalated collections portfolios.

Working knowledge of Oracle’s AR & collections, or comparable ERP systems.

Completed education in financial accounting or business-related courses.

Physical Demands

Ability to sit at a desk and do general office work, which includes periodic sedentary responsibilities.

Ability to use and view a computer screen for up to eight hours per day.

Ability to communicate via telephone and e‑mail without assistance.

Manual dexterity to do repetitive tasks such as data entry.

Benefits

An estimated hourly pay of $31.85 CAD at the time of posting. Individual compensation is determined by factors such as job-related skills, relevant experience, education, and/or training.

Comprehensive benefit package specific to your work status (including extended medical, dental, and vision coverage, access to company perks, life and disability insurance, retirement plan with company match, employee assistance and wellness programs).

Additional vacation days for years of service.

Business support for education or training after nine months with the company.

Learning & development opportunities (unlimited access to e‑learning and more).

Working at ALS
The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.

Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.

At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our…