Vacation Consultant

Job Details

Description

Important Timeline:

We are actively conducting interviews throughout July and August. Please note that, although interviews are taking place now, successful candidates are expected to begin the role in mid-September.

Schedule:

Candidates must have flexibility, as this is not a standard Monday–Friday role. The position follows a shift-based schedule that may include rotating hours, evenings, weekends, holidays, and occasional overtime as required.

Purpose:

Reporting to the Team Lead, Sales, this role sells Rocky Mountaineer experiences to travel trade partners and guests, creating life-changing moments through every interaction. The Vacation Consultant manages inbound and outbound sales opportunities, guiding guests through the sales cycle, maximizing revenue, and delivering a high standard of service. Each interaction is treated as both a sales opportunity and a meaningful guest experience.

Key Responsibilities:

Sales Process Execution

Promote and sell Rocky Mountaineer vacation experiences, exceeding guest and partner expectations while optimizing revenue

Handle incoming and outbound calls with professionalism, tailoring recommendations to guest needs

Apply the defined sales process to drive conversion and upsell opportunities

Continuously improve personal sales performance, demonstrating initiative, resilience, and accountability for results

Relationship Management

Build and maintain strong relationships with travel partners and guests, creating positive and lasting impressions

Collaborate with Business Development and internal teams to support shared sales goals

Communicate clearly and adapt approach to suit different audiences, fostering trust and alignment

Service and Booking

Provide accurate, up-to-date product, policy, and booking information

Manage follow-ups and process bookings accurately in compliance with company standards

Take ownership of issues and resolve them proactively to ensure a positive outcome

Identify opportunities to enhance service and streamline processes

Assist with projects as assigned by the Team Lead, Sales or Manager, Reservations.

Qualifications:

Education / Certification / Licenses

High school education of equivalent experience required

Travel insurance certification required within six months

Experience

2 years’ experience in a sales or guest service environment with the ability to build immediate rapport

Previous experience in tourism/hospitality industry, call center, and/or sales environment an asset

Experience with service recovery and problem solving

Skills & Attributes:

Strong communication and interpersonal skills, with the ability to influence and build rapport quickly

Sound judgment and problem-solving skills, with a focus on timely, effective decisions

Organized with strong time management and the ability to prioritize in a fast-paced environment

Self-motivated, accountable, and comfortable working independently while contributing to team goals

Adaptable and open to change, with a continuous improvement mindset

Positive, professional, and guest-focused approach, with attention to detail

Proficiency with standard business tools and reservation systems; additional languages an asset

Work Environment:

Fast-paced sales centre environment with a hybrid work model (3 days in office, Greater Vancouver area)

Regularly required to sit or stand at a desk, use hands and fingers to operate a computer and telephone, and communicate clearly

Specific vision abilities required due to computer-based work

Shift work consisting of scheduled hours with potential for rotating schedules, including evenings, weekends, holidays, and occasional overtime

Participate in ongoing training related to new and changing products, often delivered remotely

Manage high call volumes in a queue environment while multitasking across systems to access and provide accurate information

Compensation:

The base salary offered for this role is $50,000.00 per annum and can vary based on job-related expertise, qualifications, experience and internal equity. Eligible for Armstrong Collective's dicretionary bonus program.

Eligible Benefits:

Armstrong Collective supports our team members’ health and wellness by…