Clerk IV

Overview

The Department of Mental Health is seeking a dynamic and energetic individual to provide clerical support to the Hampshire site office staff. The selected candidate must be flexible, dependable, and interact well with professional staff, clerical support staff, service providers and persons served. This is a wonderful opportunity for an applicant who is interested in taking on the lead role in running an office.

Full-time, 37.5 hours per week; 9:00 a.m. – 5:00 p.m. (days off Saturday and Sunday).

• Provide receptionist and telephone coverage for case management site office by transferring calls, taking messages and documenting incoming calls.
• Prepare correspondence, forms, files and reports for processing, storage or forwarding.
• Assemble and mail outgoing correspondence or parcels.
• Assist in maintaining office files and organization of correspondence reports, form files, applications and active, inactive or historical persons serviced records according to established procedures to ensure accurate and complete information and retrieval of records.
• Weekly coverage (1–2 days) for entering incident reports into the DMH database.
• Assist in verifying accuracy of Service Delivery Reports for the site office.
• Attend meetings and provide assistance to Site Director and Site Board committee members.
• Operate standard office machines and equipment.

• Knowledge of Microsoft Office Software Programs.
• Ability to work in a professional and courteous manner.
• Ability to work in a fast‑paced environment and prioritize duties independently.
• Ability to handle confidential materials and adhere to strict DMH standards & HIPAA policies and procedures.

• Knowledge of clerical office practices and procedures including office filing, typing and uses of office equipment and supplies, business letter and report preparation.
• Record of demonstrating strong customer service through a positive attitude of approachability, adaptability, problem solving and desire to support staff.
• Demonstrate ability to multi‑task.
• Excellent interpersonal and communication skills with the aptitude to work independently and collaborate with multiple staff.
• Team‑centered cooperative work philosophy, professional demeanor and approach to work.
• Given the population served, bilingual or multilingual fluency.

First consideration will be given to those applicants that apply within the first 14 days. Applicants must have at least three years of full‑time (or equivalent part‑time) experience in office work, or an equivalent combination of the required experience and the substitutions below:

• Substitution I: A diploma from a recognized high school or vocational/technical high school may substitute for up to one year of the required experience.
• Substitution II: A diploma from a non‑commercial business course or a Massachusetts high school equivalency certificate may substitute for up to eight months of the required experience.
• Substitution III: A diploma for completion of a one‑year business or secretarial program may substitute for up to one year of the required experience.
• Substitution IV: A diploma for completion of a two‑year business or secretarial program may substitute for up to two years of the required experience.

The Department of Mental Health assures and provides access to services and support to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self‑determination, protects human rights and supports mental health training and research.

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://(Use the "Apply for this Job" box below)..

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring…