Lia Toyota Northampton - Automotive Service Advisor

Compensation

Compensation Range: $65K – $125K based on knowledge and production.

Sign On Bonus: N/A

• Must hold a high school diploma or equivalent
• Excellent customer service skills
• Basic computer skills
• Positive, friendly attitude, along with a customer service mentality
• Enjoy working in a fast‑paced environment
• Excellent oral and written communication skills
• Must have a clean and valid driver's license

• Oversee flow of Drive Lane; ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by communicating all repair information and recommendations from the technician to the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure a positive customer experience.
• Ensure that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.

• Medical, Dental and Vision
• 401(k) Plan with Employer Match
• Continued education, manufacturer hands‑on and web‑based training
• Paid Time Off
• Paid Weekly
• Employer‑funded Life Insurance Plan
• Discounts on services and parts
• Employee vehicle purchase plans
• Company provided uniforms