Customer Service & Operations Leader
Job in
Northampton, Hampshire County, Massachusetts, 01061, USA
Listed on 2026-07-27
Listing for:
Stop & Shop
Full Time
position Listed on 2026-07-27
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Retail Associate/ Customer Service
Job Description & How to Apply Below
Stop & Shop is seeking a Customer Service Manager to lead the Customer Service departments, including Front End, Online Pick-up and Cash Office, driving sales, service quality, and operational efficiency.
You will recruit, train, and develop staff, manage labor relations, and ensure a best-in-class customer experience while maintaining safety and profitability. This role requires leadership and adaptability in a fast-paced retail environment.
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