Surgical Scheduler, Plastic Surgery

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Mass General Brigham Medical Group Western Massachusetts, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary Cooley Dickinson’s Plastic Surgery is committed to restoring and enhancing form and function in the least invasive way possible. Our experienced surgeons partner with each patient to advance their health by developing a personalized plan, one that carefully considers health, well-being and lifestyle. Cooley Dickinson’s Plastic Surgery’s spacious, modern office at 40 Main Street is conveniently located in downtown Florence, minutes from both Cooley Dickinson Hospital and downtown Northampton.

We are seeking a full time, 40-Hour Surgical Scheduler to support our busy Plastic Surgery practice, Monday through Friday from 8:30AM to 5:00PM. This role coordinates complex surgical cases from consultation through postoperative follow-up, working closely with surgeons, physician assistants, patients, and insurance providers to ensure a seamless surgical experience.

Responsibilities include scheduling surgical procedures, coordinating pre- and post-operative appointments, obtaining insurance authorizations, gathering medical records and supporting documentation, managing self-pay cosmetic cases, and serving as a primary patient contact throughout the scheduling process.

The ideal candidate has prior surgical scheduling experience, strong organizational skills, and the ability to manage multiple priorities in a fast-paced, collaborative environment.

Under direction, receives incoming communication and online requests from both patients and referring providers interested in accessing care. Performs patient registration, and scheduling processes. Ensures that patients, referring providers and other customers receive timely, efficient and high-quality service.

Does this position require Patient Care? No

Essential Functions:

Coordinates the registration and scheduling for new patient appointments.

Documents all patient demographic, medical, financial, and referral information into the computer in strict compliance with established department procedures for the purpose of getting a hospital registration number and scheduling an appointment.

Answers telephone, triages calls, and takes accurate and detailed messages using professional and courteous customer service techniques.

Provides basic information and instructions to patients regarding the practice and Hospitals across the enterprise.

Obtains all patient information required by the providers prior to an appointment. Ensures that the medical records are available to all health care providers.

Completely and accurately transcribes call, referral and scheduling information in multiple systems.

Provides excellent customer service to both internal and external customers of the Mass General Brigham Hospitals and ambulatory practices; supports ongoing communication and provides service recovery when needed with patients and referring physicians.

Maintains confidentiality and privacy consistent with HIPAA guidelines.

Qualifications Education High  School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?

No

Licenses and Credentials Experience Customer  service work experience, specifically in a contact/call center environment 0-1 year required and Experience in a medical office or health care setting, with Epic experience 0-1 year preferred

Knowledge,

Skills and Abilities

Excellent customer service skills.

Knowledge of basic computer skills, including demonstrated ability to effectively use Microsoft Outlook, Excel, and general data entry concepts and search functionality.

Strong communication, interpersonal, and team skills.

Ability to exercise judgment in dealing with sensitive, confidential…