Patient Care Coordinator

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Cooley Dickinson Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Summary The Patient Care Coordinator has responsibility and accountability for welcoming patients, completing medical history requests, and providing administrative services. This position is part of the 1199

SEIU Bargaining Unit at Cooley Dickinson Hospital. This position reports to the Practice Manager and operates within established organizational and departmental policies and procedures. Must be able to effectively interact appropriately to an individual's intellectual level and physical ability. 1

Adult, 1

Geriatric Does this position require Patient Care? Yes

• Schedule specialist appointments and assist patients with insurance issues as needed.
• Communicate, both verbally and in written form, to all patients regarding specialist appointments, in a manner that both instructs patients and alleviates their concerns.
• Manage intensive referrals and ancillary appointments.
• Direct all medically related questions to the appropriate medical staff.
• Complete HMO specialist referral forms and forward to appropriate parties.
• Serve as liaison between specialist offices and the practice.
• Obtain prior authorizations/pre-certifications for tests and medications.
• Assist other staff (clinical and non-clinical) with administrative tasks when necessary.
• Greet patients and visitors to the office in a friendly, helpful, and respectful manner.
• Answer the telephone and refer calls to the appropriate staff.
• Open and close the office as needed.
• Maintain established hospital, human resources, and departmental policies and procedures, objectives, confidentiality, quality improvement program, compliance, safety, infection control, and environmental standards.
• Maintain professional growth and development through attendance at seminars, workshops, conferences or in-services, professional affiliations, or journals to stay abreast of current trends in field of expertise.
• Meet annual competency requirements.
• Attend meetings as required.
• Perform other functions/duties as requested.

• Education High School Diploma or Equivalent required
• Can this role accept experience in lieu of a degree? No
• Licenses and Credentials Experience Experience in a medical practice 1-2 years preferred
• Knowledge,
  
  Skills and Abilities
  
  - Demonstrated ability to type, as well as the ability to operate business office equipment including copy machines and fax machines required.
• Demonstrated proficiency in PC applications including Windows and word processing required.
• Demonstrated organizational, interpersonal, oral, and written communication skills required.
• Demonstrated ability to work independently required.

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision
  - Far Constantly (67-100%)
• Vision
  - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type Onsite Work Location 30 Locus Street- LAND Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America)

Pay Range $18.81 - $26.15/Hourly Grade SC2 C26

1910 Cooley Dickinson Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals…