Manager Workforce Strategy and Talent Operations

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• 401(k)
• 401(k) matching
• Dental insurance
• Tuition assistance

Location:

Northampton, MA or Springfield, MA
Full-Time

Schedule:

Mon-Fri 9a-5p
Salary Range: $75,000 - $85,000
Job Summary

• Own the agency-wide talent acquisition strategy for direct care, clinical, and administrative roles, aligning recruiting capacity with program growth, turnover patterns, and seasonal hiring demand.
• Monitor requisition load and pipeline health across the talent acquisition team to ensure hiring capacity keeps pace with demand.
• Provide strategic and operational oversight of the centralized scheduling department serving relief (per diem) staffing needs across the agency's residential program locations.
• Establish coverage models, escalation protocols, and service standards for the centralized scheduling department that support 24/7/365 program operations.
• Build and maintain the relief staff pool - partnering with talent acquisition on relief recruitment, onboarding, credentialing, and availability tracking - so that shift demand is met from a qualified, ready workforce.
• Build and maintain the agency's workforce analytics function, translating HRIS, ATS, scheduling, and payroll data into actionable reporting for HR and program leadership.
• Manage the combined talent and scheduling functions as one integrated operation, ensuring recruitment, relief pool development, and deployment work as a connected system rather than separate silos.

• Associate's degree in a relevant field (such as human resources, business administration, or workforce analytics), or equivalent combination of education and experience.
• Bachelor's degree in a related field, or SHRM-CP/SHRM-SCP, PHR/SPHR, or comparable HR certification, preferred.
• Minimum of five years of progressively responsible experience in talent acquisition, workforce operations, staffing, or workforce planning, or an equivalent combination of education and experience.
• Minimum of three years of direct people management experience, including managing a team of professional staff, or an equivalent combination of education and experience.
• Demonstrated experience managing high-volume recruitment or staffing operations in a multi-site environment.
• Experience in human services, behavioral health, healthcare, long-term care, or another 24/7 direct care environment, preferred.
• Experience building or significantly redesigning a centralized scheduling or staffing function, preferred.

• Generous PTO (time-off) package.
• Comprehensive health and dental insurance plans.
• Life insurance and long-term disability insurance.
• 403(b) retirement plan.
• Tuition remission for eligible classes.
• Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
• Opportunities for career development and advancement.
• And much more

Service Net is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.

Join us and become part of a caring community that helps others find joy and purpose.

https://www.servicenet.org/

Service Net is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.