Digital Learning Manager

Performance & Talent Development, Northampton Enter details of the friend you want to send this vacancy to

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Main information

Intermediate

Term type:

Contract

Duration:

12 month FTC

Team:

Performance & Talent Development

Location:

Northampton

The role

To lead the curation, delivery, and communication of digital learning across Shoosmiths, ensuring all colleagues can easily access, engage with, and complete the right learning at the right time. This role is pivotal in driving a one-firm approach to digital learning, compliance, and communications.

Reporting Line

Reports to:

Head of Performance & Talent Development

Core Accountability Areas

• Mandatory Learning: Plan and manage the mandatory learning calendar, oversee module updates, and ensure timely reporting and compliance across the firm.
• Digital Content Ownership and Curation: Understand, own and manage the digital content libraries in the LMS e.g Inrehearsal and MBL. Curate, maintain, and update high-quality digital learning content, both internal and external, ensuring accessibility and alignment with business needs. Use data to identify what is being used and what the gaps are.
• Learning Communications: Coordinate and deliver clear, engaging, and brand-aligned communications about learning opportunities and requirements, supporting a “one firm” approach.
• Reporting & Insights: Provide management information (MI) on learning usage, completion rates, and effectiveness, using insights to inform future learning priorities and improvements.
• Learning Management System: Operates, govern and drive continuous improvement of the Docebo/LMS platform, ensuring data integrity, user experience, and discoverability of learning resources. Work with the PSLs, the IT Learning Team, the P&TD team to ensure that the system integrates all the learning into a clear and simple structure that makes it easy for our colleagues to access.
• Learning Programmes and Toolkits: Work closely with the P&TD Heads to coordinate programme communications and launch plans as well as the production of practical toolkits and micro-content for firm-wide use.
• Client Learning: Work with internal SME’s, SS8 to develop an external client offer and work with external clients to deliver this.
• Vendor & Stakeholder Management: Liaise with the LMS vendor and content providers; escalate issues; manage roadmaps and support tickets.

Key Stakeholders

• Performance & Talent Team
• Other training teams e.g PSLs, IT learning teams.
• All Shoosmiths colleagues

Skills, Experience & Behaviours

• Strong experience in LMS design and administration (preferably Docebo), digital content curation, and learning communications.
• Excellent planning, organisational, and reporting skills.
• Collaborative, proactive, and able to work across divisions and offices.
• Strong understanding of compliance, risk, and data integrity in a learning context.
• Driving change and transformation in learning

Success Measures / KPIs

• Mandatory learning compliance rates
• Timeliness and quality of content updates
• Engagement and usage statistics for digital learning
• Stakeholder satisfaction with learning communications
• Reduction in duplicate or overlapping content
• Comms reach and click-through rates

The firm

Shoosmiths is the law firm clients choose for excellent service, incisive thinking and above all for our ability to focus on what matters. From offices across the UK and Brussels, we support some of the world’s most exciting and ambitious businesses; amazing clients making an impact. We empower our people to be their authentic selves and deliver together in supportive teams committed to excellence and innovation.

The first top 50 law firm to achieve ‘Platinum Standard’ Investors in People, our values and culture are not just words on our website but are the heartbeat of the firm.

We have an outstanding benefits package to complement our competitive remuneration system. In addition to the competitive salaries, great working environment and high-quality work, we believe that all staff should be rewarded for their commitment to the continued success of the firm through a comprehensive and flexible range of benefits.

Our approach to our people is underpinned by our approach to diversity, inclusion and well-being. Our ambition is to build a diverse and ambitious workforce that reflects all backgrounds and talents, and a workplace that is supportive and inclusive, recognises and nurtures talent, and has a strong sense of community between colleagues.

This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.