Program Director | Pride

Job Category: Operations-Adolescent & Family Services

Requisition Number: PROGR
003153

• Posted :
  December 8, 2025
• Full-Time

Showing 1 location

Pride House STR
610 Burts Pit Road
Northampton, MA 01062, USA

Explore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family services, Adult Residential, Maintenance and Administration! Whether that is in an entry level or leadership role, Gandara will provide the tools and resources to better enhance your career growth. The opportunities are presented with the ability to transition your skills and experience in meeting the organizations mission.

There is grand landscape of opportunities that supports the community we serve, so Join the Gándara team today!

• Health, Dental, Vision, Pet and Life Insurance
• Paid vacations
• Paid holidays
• 8 discretionary days
• Mileage Reimbursement
• Salary Range | $75,000 - $80,000

Additional Benefits:

• Culturally Diverse population
• Student Loan Forgiveness Eligibility
• Clinical Licensing Support

Job Title: Program Director

Work Location: Greater Springfield, MA

* Bilingual Candidates Encouraged to Apply

* EOE M/F/D/V

* Union/Non-Union

Job Summary:

We are searching for a Program Director to provide leadership for the treatment team at the program, establishing open communication, support, and accountability among workers and consumers. To manage the day to day operations of the program which is designed to empower residents with the skills needed to achieve lasting recovery. The Program Director is accountable to the Senior Director, who is responsible for providing supervision and training.

The Program Director is one who actively promotes the philosophy of the Rehabilitation and Supportive Services programs, and maintains a high level of commitment to the programs.

Duties and Responsibilities:

Client/Staff Services

• Necessary to meet overall agency goals and provide services to program consumers.
• Responsible for the quality and quantity of all services provided by the program.
• Provides direct support, training and supervision to staff.
• Oversees the supervision and training of all program staff.
• Hires, terminates, promotes, evaluates and disciplines staff as needed.
• Manages clients’ clinical services; overall management of treatment planning process.
• Assures adherence to program treatment philosophy.
• Acts as the principal referral contact for prospective clients, including overseeing referral requests, arranging for evaluative interviews and admission intakes, maintaining a log of all referral activities, as well as establishing and maintaining relations with all prospective referral sources.
• Develops accountability systems for staff and clients.
• Delivers services to any client in the program in the event that the assigned staff is unavailable.
• Screens all referrals to the program for appropriateness.
• Oversees and/or conducts client interviews and selection process.
• Responsible for competent and complete shift coverage.
• Ensures orientation is conducted with all new personnel on program operation, procedures and practices, and that all new employees attend New Employee Orientation.
• Monitors case management as it relates to quality assurance.
• Reviews and approves schedules for all house management issues, as well as for kitchen and maintenance personnel.
• Regularly evaluates clinical services in the program and makes recommendations for revision to the Senior Director.
• Prepares and submits monthly client attendance reports with proof of monetary contributions (client fees and food stamp submission) with accuracy and in a timely manner.
• Provides direct care to all clients assigned to the program when necessary.
• Promotes client’s empowerment with participation in activities, groups, peer support and advocacy process, and through the encouragement of members’ independence.
• Develops strong supportive relationships with consumers.
• Provides crisis intervention.
• Provides for client care and safety, and adheres to all safety measures.
• Acts as a client advocate.
• Adheres to program and agency policies and procedures.
• Helps facilitate client’s participation in the daily activities of the program (i.e.,…