General Manager

As General Manager
, you will be accountable for the overall leadership, performance, and strategic direction of our Distribution Centre. This is a senior leadership position with full responsibility for warehousing and transport operations, people management, compliance, financial control, and continuous improvement.

Reporting into senior leadership, you will have full P&L and site responsibility
, ensuring that operational performance, service delivery, and cost control are consistently achieved while developing high-performing teams and a strong safety‑first culture.

This role requires a hands‑on leader who can balance strategic oversight with operational excellence, driving performance while maintaining compliance with all regulatory and company standards.

• Provide overall leadership and accountability for the Distribution Centre, ensuring delivery against all operational, financial, and service KPIs
• Lead warehousing and transport operations to ensure efficiency, productivity, and customer service excellence
• Maintain full compliance with DVSA, health & safety, and regulatory requirements
• Drive continuous improvement initiatives across people, process, systems, and cost control
• Own workforce planning, staffing levels, and labour budgets, ensuring cost efficiency without compromising service
• Develop, coach, and lead a high‑performing management team and operational workforce
• Ensure accurate performance reporting, shift management, and productivity measurement
• Oversee stock control, investigations, and inventory accuracy
• Ensure full compliance with WMS procedures and operating standards
• Maintain high standards of housekeeping, hygiene, and site presentation
• Act as the senior point of contact for the site, representing operations at a leadership and business level

• Proven experience in a senior operational leadership role within warehousing, wholesale, logistics, or distribution
• Strong understanding of health & safety, transport compliance, and retail/warehouse legislation
• Excellent commercial awareness with experience managing budgets and operational costs
• Strong leadership and people management capability, with the ability to inspire, influence, and hold teams accountable
• Highly organised, with exceptional planning, prioritisation, and decision‑making skills
• Demonstrable experience of delivering high levels of customer service and customer satisfaction
• Confident communicator with strong verbal, written, and listening skills
• Resilient, adaptable, and comfortable leading in a fast‑paced, operational environment
• Pension
• 22 days annual leave
• Onsite parking

Bestway Group is an equal opportunity employer and we value diversity and inclusion. We welcome people of different nationalities, backgrounds, experiences, abilities, and perspectives. We want strong, and diverse teams built from talented individuals with different backgrounds identities and experiences.

General Manager

Northampton, Northamptonshire, United Kingdom