Communications Manager
Listed on 2026-03-02
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Marketing / Advertising / PR
PR / Communications, Marketing Communications
Benefits
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- Tuition assistance
- Generous PTO (time-off) package.
- Comprehensive health and dental insurance plans.
- Life insurance and long-term disability insurance.
- 403(b) retirement plan.
- Tuition remission for eligible classes.
- Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
- Opportunities for career development and advancement.
- And much more
Full-Time
Location:
Northampton, MA
Pay Range: $53,000 - $63,000
Position DescriptionThe Communications Manager plays a key role in shaping and sharing the organization’s story. With a strong focus on writing, social media and meaningful storytelling, this position helps bring the mission to life through compelling content that connects with diverse audiences - clients, staff , donors, and community partners.
Key Responsibilities- Write clear, engaging, and authentic stories that highlight programs, people and community impact.
- Develop content and submit timely newsletters, website articles, press releases, and marketing materials
- Collaborate with program staff to identify and shape stories that reflect organizational values and outcomes.
- Assist in executing the organization's social media strategy and oversee daily posting, engagement and analytics.
- Coordinate with internal teams to highlight key events, initiatives and success stories.
- Monitor emerging trends and make recommendations to strengthen online presence and engagement.
- Uphold brand guidelines and ensure cohesive messaging across print, digital, and visual materials.
- Edit, proofread and finalize communications from across the organization to maintain quality and clarity.
- Support communications planning for major initiatives, events and campaigns.
- Provide direction and support to assigned communications team member(s), fostering skills development and alignment with team goals.
- Partner with staff across departments to share resources, discuss & streamline processes, and coordinate communications efforts to meet deadlines.
- Contribute to an inclusive, mission-driven culture that values creativity, teamwork, and integrity.
- Bachelor's degree in communications, journalism, marketing, or a related field; equivalent experience considered.
- 3+ years of professional experience in communications, public relations, or content development.
- Supervisory or mentorship experience preferred.
- Exceptional writing and editing skills, with proven ability to craft stories that inspire and inform.
- Experience managing social media platforms and digital content strategies.
- Strong interpersonal and project management skills, with ability to balance multiple priorities.
- Have and maintain a valid Driver's License for a minimum of 6 months with an acceptable driving record.
Service Net is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.
Join UsJoin us and become part of a caring community that helps others find joy and purpose. Apply today.
Learn more about Service Nethttps://(Use the "Apply for this Job" box below)./
Equal Employment Opportunity StatementService Net is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
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