Communications Manager

Benefits:

• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Tuition assistance

Communications Manager
Full-Time

Location:

Northampton, MA
Pay Range: $53,000 - $63,000

Position

Description:

The Communications Manager plays a key role in shaping and sharing the organization’s story. With a strong focus on writing, social media and meaningful storytelling, this position helps bring the mission to life through compelling content that connects with diverse audiences - clients, staff , donors, and community partners.

Key Responsibilities:

Writing & Storytelling

• Write clear, engaging, and authentic stories that highlight programs, people and community impact.
• Develop content and submit timely newsletters, website articles, press releases, and marketing materials
• Collaborate with program staff to identify and shape stories that reflect organizational values and outcomes.

Social Media & Digital Communications:

• Assist in executing the organization's social media strategy and oversee daily posting, engagement and analytics.
• Coordinate with internal teams to highlight key events, initiatives and success stories.
• Monitor emerging trends and make recommendations to strengthen online presence and engagement.

Brand & Messaging Support

• Uphold brand guidelines and ensure cohesive messaging across print, digital, and visual materials.
• Edit, proofread and finalize communications from across the organization to maintain quality and clarity.
• Support communications planning for major initiatives, events and campaigns.

Supervision & Collaboration

• Provide direction and support to assigned communications team member(s), fostering skills development and alignment with team goals.
• Partner with staff across departments to share resources, discuss & streamline processes, and coordinate communications efforts to meet deadlines.
• Contribute to an inclusive, mission-driven culture that values creativity, teamwork, and integrity.

Qualifications:

• Bachelor's degree in communications, journalism, marketing, or a related field; equivalent experience considered.
• 3+ years of professional experience in communications, public relations, or content development.
• Supervisory or mentorship experience preferred.
• Exceptional writing and editing skills, with proven ability to craft stories that inspire and inform.
• Experience managing social media platforms and digital content strategies.
• Strong interpersonal and project management skills, with ability to balance multiple priorities.
• Have and maintain a valid Driver's License for a minimum of 6 months with an acceptable driving record.

Benefits:

• Generous PTO (time-off) package.
• Comprehensive health and dental insurance plans.
• Life insurance and long-term disability insurance.
• 403(b) retirement plan.
• Tuition remission for eligible classes.
• Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
• Opportunities for career development and advancement.
• And much more

About Service Net
Service Net is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.

Join Us
Join us and become part of a caring community that helps others find joy and purpose. Apply today.

Learn more about Service Net
https://(Use the "Apply for this Job" box below)./

Service Net is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.