Coffee Shop Assistant - Shift

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Cooley Dickinson Hospital, Inc.
Mass General Brigham relies on a wide range of professionals—including doctors, nurses, business people, tech experts, researchers, and systems analysts—to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

With energy and purpose, Cooley Dickinson Health Care, a member of the Mass General Brigham system, is advancing health care in western Massachusetts, and has been doing so since 1886. Our network employs more than 2,000 medical professionals and support staff, at our main hospital campus in Northampton and additional locations in twelve towns throughout the Pioneer Valley. Cooley Dickinson's VNA & Hospital is also a vital part of our network, providing home-based services throughout Hampshire and Franklin counties.

Monday through Thursday, 12:30 pm to 5:30 pm
Friday 8:30 am–1:30 pm

The Coffee Shop Assistant is responsible for assisting the Coffee Shop coordinator with tasks including preparation of food, serving, overseeing daily tasks of coffee shop volunteers, and meeting the Board of Health requirements. The Coffee Shop Assistant performs a variety of food preparation and cleaning functions in the coffee shop, maintains the facility at an optimal level of service and orderliness, and maintains a high level of cleanliness to avoid the risk of foodborne illness and cross‑contamination of food.

This position is part of the 1199

SEIU Bargaining Unit at Cooley Dickinson Hospital. It reports to the Director, Volunteers and operates within established organizational and departmental policies and procedures.

• High School Diploma or Equivalent required
• Serv Safe Food Handler Certification – Serve Safe National Restaurant Association required
• Six (6) to twelve (12) months food service experience preferred

• Successful completion of Allergen Awareness training required within 90 days.

• Prepare a variety of food fillings by following set menus, recipes, and accepted standards of quality and efficiency.
• Collect and set up all supplies necessary for the daily operation of the shop.
• Accurately record all temperatures of refrigerated equipment.
• Clean and maintain upkeep of equipment and appliances.
• Act as a resource to volunteers in the duties to be performed.
• Assist in training volunteers to ensure Board of Health requirements using Serve Safe guidelines.
• Provide feedback to volunteers in the duties to be performed.
• Greet all customers promptly and courteously.
• Receive payment for food and drinks from visitors and staff.
• Wipe off counters, tables and chairs; arrange, rearrange, and replenish items as needed.
• Perform duties assigned on cleaning schedules daily.
• Use proper hand washing techniques, duration, and frequency to maintain a high level of personal sanitation.
• Utilize proper cleaning and sanitizing methods for all kitchen equipment according to sanitation schedule.
• Follow all cleaning assignments according to instructions, policies and procedures set forth.
• Maintain established organizational and departmental policies and procedures, objectives, confidentiality, quality improvement program, safety, compliance, and environmental standards.
• Meet annual competency and retraining requirements.
• Attend meetings as required.
• Performs other functions/duties as requested.

• Standing Frequently (34‑66%)
• Walking Frequently (34‑66%)
• Sitting Occasionally (3‑33%)
• Lifting Occasionally (3‑33%) 35lbs+ (w/assisted device)
• Carrying Occasionally (3‑33%) 35lbs+ (w/assisted device)
• Pushing Occasionally (3‑33%)
• Pulling Occasionally (3‑33%)
• Climbing Occasionally (3‑33%)
• Balancing Frequently (34‑66%)
• Stooping Occasionally (3‑33%)
• Kneeling Occasionally (3‑33%)
• Crouching Occasionally (3‑33%)
• Crawling Occasionally (3‑33%)
• Reaching Occasionally (3‑33%)
• Gross Manipulation (Handling) Frequently (34‑66%)
• Fine Manipulation (Fingering)…