GM Coach; Non-Complex - WM, Management

Northampton, MA

Leads and develops teams effectively by teaching, training, and actively listening to associates touring stores and providing feedback. Tours the shop floor, teaching and collaborating with all levels of associates regarding store operations, technology, business initiatives, merchandising and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following the One Best Way (OBW) service model. Manages and supports customer service initiatives including store community outreach programs, ensuring customer needs, complaints and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgeting, forecasting and controlling expenses, ensuring effective merchandise presentation, seasonal transitions, inventory flow and operational processes. Develops and implements action plans to mitigate shrink and ensure sales and profit goals are achieved.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties and setting clear expectations. Recognises associates, communicates expectations consistently, promotes a belonging mindset, recruits and develops qualified associates to meet staffing needs.

Coordinates completions of job-related activities and assignments, develops and maintains relationships with key stakeholders, supports plans and initiatives to meet customer and business needs, identifies and communicates goals and objectives, builds accountability and measures progress in achieving results.

Ensures compliance with company policies and procedures, supports company mission values and standards of ethics and integrity by implementing related action plans, utilizes and supports the Open Door Policy, provides direction and guidance on applying these in executing business processes.

Respects the Individual, builds high‑performing teams, embraces differences in people, cultures, ideas and experiences, creates a workplace where associates feel seen, supported and connected.

• 2 years’ of college, OR 1 year’s retail experience and 1 year’s supervisory experience, OR 2 years’ general work experience and 1 year’s supervisory experience.
• For facilities that sell firearms: successful completion of a firearms‑specific Criminal Background Check (CBC) and Firearms Authorized Training.
• For facilities with state‑specific requirements: current state issued Certificate of Eligibility may be required.
• Required to attend and successfully complete all job‑required trainings and assessments.

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing responsibilities.

The annual salary range for this position is $65,000.00 – $. Additional compensation includes annual or quarterly performance bonuses. Regional Pay Zone (RPZ) and Complex Structure may also be considered.

Benefits include:

• Medical, vision, dental and wellness programs for you and your family.
• 401(k), stock purchase plan and company‑paid life insurance.
• Paid time off (PTO) including sick leave, parental leave, family care leave, bereavement, jury duty and voting leave.
• Short‑term and long‑term disability, military leave pay, adoption and surrogacy expense reimbursement.
• Live Better U education benefit program covering 100% of tuition, books and fees for eligible associates.
• Discount card: 10% off regular‑priced items and fresh produce in‑store and on select items at  after 90 days of employment.

For information about PTO and other benefits, see

180 N KING ST, NORTHAMPTON, MA , United States of America

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.