Retail Supervisor

Who We Are

At our core, we believe in the power of unity and purpose. Together, we stand to produce safe, affordable, and sustainable cannabis that enhances the well‑being of all, including medical patients and adult-use consumers alike.

Our mission is to drive responsible growth across every link of the cannabis value chain, expanding both vertically and horizontally through innovation, efficiency, and integrity. With a focus on multi-state operations, we’re committed to creating meaningful impact for our customers, employees, and communities.

We are guided by our core values, which define how we work and who we are:

• Mutual Trust, Respect
  , and Dignity in every interaction.
• Best-in-Class Performance with Accountability and Care
  .
• A Culture of Inclusion that Celebrates Diversity and Belonging
  .
• A Winning Team Built on Integrity
  , Collaboration
  , and Purpose
  .

Together, we are shaping a responsible and sustainable future for cannabis-one rooted in quality, compassion, and shared success.

We are seeking an experienced and highly motivated Retail Store Supervisor to oversee daily operations at our Connecticut retail dispensary. The ideal candidate will have a strong background in retail management, exceptional leadership skills, and a thorough understanding of cannabis regulations. This role requires an individual who is passionate about delivering excellent customer service, ensuring compliance, and leading a team to achieve sales goals.

• Oversee all daily operations, ensuring the dispensary runs efficiently and in compliance with state and local cannabis regulations. Manage inventory, monitor product availability, and maintain store cleanliness.
• Lead by example in providing outstanding customer service. Ensure all staff members engage with customers in a friendly, knowledgeable, and professional manner, while ensuring they understand product offerings and answer any questions.
• Hire, train, and develop a team of bud tenders and other store personnel. Provide coaching, performance evaluations, and implement ongoing development to ensure team members excel in customer service, sales, and compliance.
• Develop and manage staff scheduling for our CT retail location to ensure proper floor coverage, meet business demand, and support a high-quality customer experience.
• Manage labor planning and staffing levels by monitoring and adjusting FTE (full-time equivalent) allocation to maintain operational efficiency and align with store performance goals.
• Track and report payroll KPIs, ensuring accurate labor usage, effective scheduling practices, and adherence to payroll budgets while minimizing overtime and controlling costs.
• Drive sales performance by developing strategies to meet revenue targets. Analyze sales reports, track key performance indicators (KPIs), and adjust strategies to maximize profitability. Implement promotional and marketing strategies to boost customer acquisition and retention.
• Ensure compliance with all local, state, and federal cannabis regulations. Maintain accurate records and ensure all necessary documentation is completed, including customer transactions, inventory, and employee compliance checks. Conduct regular inventory counts and reconcile discrepancies,
• Oversee store displays, ensuring products are well-organized and presented attractively to enhance the customer experience and increase sales.
• Maintain a secure and safe store environment for both employees and customers. Implement safety procedures and security measures, including cash handling and surveillance protocols.

• High school Diploma or equivalent required.
• Minimum 3 years of management experience in retail, restaurant, grocery, or service industry required.
• Willing to travel between stores
• Experience working in the cannabis industry desired.
• Ability to create and maintain a customer-focused culture.
• Excellent customer service skills and phone etiquette.
• Ability to multitask, problem solve, make decisions independently, and maintain order during times of high stress while adapting to changing circumstances.
• Proficient in office management systems and MS Office applications.
• Effective…