Dispatcher; Anticipated

Job Summary

College Police Dispatcher is a non-sworn, critical role responsible for answering emergency lines (campus emergency number 5555) and business lines, operating radio communications, and monitoring security/fire alarms. They utilize Computer‑Aided Dispatch (CAD) systems to prioritize incidents, dispatch campus police, security officers, emergency services, and update logs. They often manage mass notifications through the college’s RAVE system.

• Emergency Communications: Answer emergency and non‑emergency calls, obtaining critical information, and dispatching police, fire, or medical units.
• Alarm/Camera Monitoring: Monitor security, intrusion, card access, and fire alarm systems, and periodically review numerous security cameras.
• Data Entry/Records: Log incidents into the CAD system.
• System Inquiries: Perform CJIS (Criminal Justice Information Systems) queries for license, warrant, or criminal history checks.
• Public Interaction: Handle walk‑in requests for assistance at the police department.

• Communication: Excellent verbal and written skills, with the ability to maintain composure during stressful, high‑pressure situations.
• Technical Proficiency: Ability to operate radio systems, CAD software, and Microsoft Office; able to attain DCJIS certification.
• Certifications: EMD (Emergency Medical Dispatch) and APCO PST1 certifications, or the ability to obtain them, is helpful.
• Background Check: Must pass a thorough background check.
• Availability: Must be able to work varied shifts, including nights, weekends, and holidays as this position is for an on‑call member (casual position with Smith College).

• High School Diploma or equivalent required.
• Previous experience in public safety, security, or customer service.

• Good customer service skills.
• Ability to work in a fast‑paced, multi‑tasked environment.
• CAD knowledge.
• DCJIS certification.
• APCO certification.

Fixed Term

If you have any questions about the position or our application process, reach out to us at recruiting-u.

Consistent with the Americans with Disabilities Act (ADA) and Massachusetts General Law, Chapter 151B, it is the policy of Smith College to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process.

If reasonable accommodation is needed, please contact our recruiting team at recruiting-u.

As set forth in our mission and values, Smith College is committed to promoting a culture of equity and inclusion among students, staff and faculty. The College will not discriminate in employment on the basis of age, race, color, ethnicity, national origin, creed, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, genetic information, veteran status, physical or mental disability, or any other classification protected by law.

Smith College is an equal opportunity employer and complies with all state and federal laws that prohibit discrimination.