Casual Campus Safety Dispatcher; Anticipated

Job Summary

College Police Dispatcher is a non-sworn, critical role responsible for answering emergency lines (campus emergency number 5555) and business lines, operating radio communications, and monitoring security/fire alarms. The dispatcher utilizes Computer‑Aided Dispatch (CAD) systems to prioritize incidents, dispatch campus police, security officers, emergency services, and update logs. The dispatcher often manages mass notifications through the college’s RAVE system. This is a casual, non‑benefitted position.

Pay for this role is typically between $18.76-$22.93 hourly covering the middle half of market compensation. Actual compensation will vary based on individual qualifications.

• Answer emergency and non‑emergency calls, obtaining critical information, and dispatching police, fire, or medical units.
• Monitor security, intrusion, card access, and fire alarm systems.
• Periodically monitor numerous security cameras.
• Log incidents into the CAD system.
• Perform CJIS (Criminal Justice Information Systems) queries for license, warrant, or criminal history checks.
• Handle walk‑in requests for assistance at the police department.

• Excellent verbal and written communication skills, with the ability to maintain composure during stressful, high‑pressure situations.
• Ability to operate radio systems, CAD software, and Microsoft Office.
• Will be able to attain DCJIS certification.
• Familiarity with or ability to obtain EMD (Emergency Medical Dispatch) and APCO PST1 certifications is helpful.
• Must pass a thorough background check.
• Must be able to work varied shifts, including nights, weekends, and holidays.
• High School Diploma or equivalent required.
• Previous experience in public safety, security, or customer service.
• Good customer service skills.
• Ability to work in a fast‑paced, multi‑tasked environment.
• Knowledge of CAD.
• DCJIS certification (preferred).
• APCO certification (preferred).

Fixed Term

Consistent with the Americans with Disabilities Act (ADA) and Massachusetts General Law, Chapter 151B, it is the policy of Smith College to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process.

If reasonable accommodation is needed, contact the recruiting team. Smith College is an equal opportunity employer and complies with all state and federal laws that prohibit discrimination. Smith College seeks to attract individuals who are committed to its mission of providing high quality education to women.