Parking Enforcement Officer

1 Full-time 40 hours per week position.

Schedule:
Tuesday through Saturday from 9:00 a.m.

- 5:00 p.m.

Weekend Shift Differential and Overtime available.

Position is responsible for performing work related to the enforcement of the City’s parking ordinances and regulations.

• Engages in enforcement operations; enforces parking ordinances through the monitoring of municipal streets and parking lots; issues parking violations to illegally parked vehicles; applies automobile immobilization devices to vehicles on the immobilization list; arranges for towing of vehicles.
• Communicates with parking office regarding parking related matters; responds to parking complaints received directly from parking office and/or dispatch.
• Communicates with dispatch regarding accidents, medical needs, suspicious activity; direct traffic when necessary until police department arrival.
• Checks parking meters and pay kiosks to ensure they are in proper working order; notes and reports equipment in need of service to maintenance personnel.
• Notes and reports missing or defective signage and other service related or unsafe conditions to maintenance personnel.
• In accordance with City ordinance, notifies police department of unshoveled sidewalks for appropriate follow-up.
• Utilizes technology in enforcement of City parking ordinances and regulations; operates handheld units for parking enforcement and ticket issuance, using technology based on Android platform, integrated Wi‑Fi and GPS capability for real‑time services.
• Provides summary report of activities at completion of work day.
• Performs similar or related work as required.

Under general supervision. The employee is familiar with the work routine and uses initiative in carrying out recurring assignments. The supervisor provides additional, specific instruction for new, difficult or unusual assignments, including suggested work methods. The employee refers unusual situations to the supervisor for advice and further instructions.

The work is well defined or has detailed rules, instructions and procedures. Judgment involves choosing the appropriate practices, procedures, regulations or guidelines to apply in each case.

The work consists of a variety of duties which generally follow standardized practices, procedures, regulations or guidelines. The sequence of work and/or the procedures followed vary according to the nature of the transaction and/or the information involved, or sought, in a particular situation.

Relationships are primarily with co‑workers, vendors and the public, involving frequent explanation, discussion or interpretation of practices, procedures, regulations or guidelines in order to render service, plan or coordinate work efforts, or resolve operating problems. Other regular contacts are with service recipients and employees of outside organizations. More than ordinary courtesy, tact and diplomacy is required to resolve complaints or deal with hostile, uncooperative or uninformed persons.

High School degree with at least six months to one year of experience in dealing with the general public, or any equivalent combination of education and experience, required.

Massachusetts Class D operator license required.

Knowledge:
Knowledge of rules, regulations and City ordinances governing parking.

Abilities:
Ability to remain patient; ability to operate handheld ticket units. Ability to stand and walk for long periods of time and in various weather conditions when issuing tickets.

Skills:

Interpersonal skills.

Outdoor work involves exposure to various weather conditions and motor vehicle traffic. The employee may be required to work beyond normal business hours in response to emergency situations.

Physical

Skills:

Work is primarily performed in an outside setting requiring standing and walking in variety of weather conditions. May require some agility and physical strength, and ability to stand and walk most of the work period. Work may occasionally require lifting heavy objects and carrying them (up to 50 lbs.). There may be a need to stretch and reach to retrieve materials.

Motor

Skills:

The work may involve assignments requiring application of hand and eye coordination with finger dexterity and motor coordination.

Visual

Skills:

Essential position functions require good close, distant and peripheral vision in order to detect violations and issue tickets and the ability to recognize and distinguish colors in order to identify vehicles and work safely in traffic.

Equal Opportunity Employer