Shelter Shift Supervisor, Northampton

CSO is looking for a Shelter Shift Supervisor for our Friends of the Homeless Shelter (FOH) in Northampton.

The Shelter Shift Supervisor will oversee, facilitate and coordinate the activities of staff during the hours of shelter operation. This position works with management and staff to provide a safe, secure, and nurturing environment for shelter's guests.

Starting Salary: $42,500-$48,000/year

• Review shelter files, notes, records, reports, logs, medication records and other documentation for accuracy, completeness and use of proper procedures as defined by the agency's policy
• Prepare and maintain various reports such as progress reports, update records; collect, prepare and deliver required reports, records and documentation to appropriate administrative department in a timely manner
• Support interviews, hiring and training for employees as needed and in collaboration with supervisor; supervise assigned staff, explaining and ensuring compliance with program's shelter policies, procedures and regulations
• Assess staffing needs and plan, develop and coordinate appropriate training
• Support the schedule development and staff work assignments. Work with supervisor, plan and evaluate employee's performance
• Provide guidance for all other routine employee related matters within the shelter

• Associate's Degree or equivalent from two-year college or one to two years related experience with homeless or at-risk population
• Knowledge of de-escalation (conflict resolution) methods, communication and maintaining appropriate boundaries
• Knowledge of community and social agencies for the homeless
• Valid driver's license and reliable transportation

Bilingual candidates are strongly encouraged to apply.

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

Competitive salaries, full health and dental coverage, free CEUs for in-house training, ample paid time off, a 403B retirement savings plan, employee referral bonuses, group rate supplemental insurances, a premier employee assistance program, personal cell phone plan discounts, and a flexible, supportive work environment fostering collaboration.

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we’re dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi-disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations.

At CSO, you’ll find a flexible and supportive work environment that encourages collaboration and growth. Join us and make a positive impact on thousands of lives in our communities!

CSO was voted a "Healthcare Industry Top Workplace" in 2023, 2024 and 2025. We are the fastest-growing Behavioral Health agency in Western Massachusetts. CSO has consistently received high marks on their internal employee satisfaction survey, noting that over 90% of CSO staff would recommend CSO as a great place to work. We encourage you to check us out!

CSO offers Training in:
Trauma Informed Care, Motivational Interviewing, Mindfulness Skills and more.

EOE/AA