Community Resources Advocate
Listed on 2026-08-03
-
Social Work
Community Health, Community Support Services, Human Services/ Social Work, Family Advocacy & Support Services -
Non-Profit & Social Impact
Community Health, Human Services/ Social Work
Community Resources and Advocacy Resource Advocate (37.5 hr./wk; $21.91 - $23.25/hr.) Northampton, MA Community Services Job Type -
Full-time
DEPARTMENT:
Community Services
POSITION:
Community Resources & Advocacy Resource Advocate
LOCATION:
Northampton
STATUS:
Non-Exempt
SUPERVISOR:
Community Resources & Advocacy Program Coordinator POSITION
Community Resources & Advocacy (CR&A) provides supportive services and referrals for community members in the Community Action Pioneer Valley (CAPV) service area. CR&A receives thousands of inquiries and works with hundreds of households per year. CR&A Resource Advocates answer the information and referral phone line and web inquiries and make internal and external referrals. CR&A Resource Advocates help participants apply for public benefit programs, such as SNAP, and work with eligible participants to offer financial assistance.
This position provides in-depth screening, application assistance, advocacy, education, and other follow-up services. We are exploring new CR&A service models focused on longer-term case management for individuals and families. This position will conduct case management/advocacy services alongside participants, focusing on financial and housing Stability.
Stability. Requirements QUALIFICATIONS/SKILLS The Ideal Candidate Will
demonstrate the following competencies:
- Interpersonal communication - verbal and written
- Conflict resolution, problem-solving, establishing priorities, navigating change
- Judgement and decision-making
- Practiced organizational skills, attention to detail, and ability to adapt to changing priorities
- Openness to understanding participants as experts of their own varied experiences and identities with empathy and patience
- Skillful relationship building with participants, staff, and community partners
- Balance of initiative to work independently and interest/ability to collaborate with others
- Promote equity by deconstructing barriers to a racially just system. Cultivate work environments that value truth-telling, courage, vulnerability, space to think and reflect, community-mindedness, hope, and openness to difficult conversations
- Knowledge of social services, advocacy, and navigating resources
- Knowledge of Franklin and Hampshire counties and North Quabbin regional organizations and resources
- Experience working with marginalized communities and individuals with low incomes supporting stability efforts and providing case management and advocacy for individuals
- Experience with any of the following: housing/tenant rights, eviction proceedings, utility shut-off procedures, affordable housing resources and programs
- Experience with data management, data capture, tracking methods and analysis for outcome measurements
- Proficient computer skills (Microsoft Suite and databases)
- Bi-lingual in English and Spanish, Haitian Creole, and/or Russian is a highly valued skill for this role.
To Qualify
Minimum Qualifications /Transferable
Skills:
Three years' experience in social services or closely related field SEE THE COMMUNITY ACTION PIONEER VALLEY WEBSITE FOR MORE INFORMATION
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