Case Manager, Northampton

CSO is looking for a Case Manager to join our PACT team in Northampton. Located in the heart of downtown with access to shops, busses and restaurants.

Program for Assertive Community Treatment (PACT) is an evidence-based intensive outpatient treatment program designed to assist adults overcome the barriers to their recovery from severe and persistent behavioral health disorders. This position will provide intensive case management for adults who have DMH's highest level of community supports. The goal of PACT Services is to support clients in the community by reducing the number of inpatient hospitalization.

The ideal candidate will have familiarity with completing various applications including housing, employment, SNAP, SSI and SSDI.

This is a full-time, Monday-Friday position. 8:30am-4:30pm. No on-call, no weekends, no holidays!

As a PACT Case Manager:

• Provide motivational counseling, prompting, and intensive support to consumers during psychiatric crises or periods of transition; monitor and assist clients with grocery shopping and meal preparation, and household activities
• Provide education and support with identifying community resources including appropriate mental health, addiction and medical services, and accessing services of choice
• Provide skills training and assistance in areas of daily living activities including basic living and interactive skills, providing "in vivo" skills training, side by side assistance, vocational and pre-vocational support to clients to include identifying interests and strengths and goals, and development of individualized placements. Assist in developing communication and conflict resolution
• Provide assistance with developing and maintaining a "natural support network" of family and friends
• Provide intervention treatment services as part of a multidisciplinary team
• Assist, train and support clients in locating affordable housing, scheduling healthcare appointments
• May provide recovery support services including exploring treatment recovery options with clients
• Provide transportation and necessary support for client appointments
• Maintain appropriate contacts with clients and their natural supports

• Bachelor's degree in a behavioral health discipline or related field
• Valid driver's license and reliable transportation

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

At CSO, we believe our employees areour greatest asset. We are committed to supporting your professional growth, well-being, and success through:

• Health and dental insurance
• Generous paid time off
• 403(b) retirement savings plan
• Free CEUs and ongoing professional development through in-house training
• Group-rate supplemental insurance options
• A flexible, supportive, and collaborative work environment

For more than 50 years,
Clinical& Support Options, Inc. (CSO) has been providing innovative, compassionate behavioral health services throughout Western Massachusetts. With locations across Springfield, Northampton, Greenfield, and surrounding communities, our multidisciplinary teams work together to make a meaningful difference in the lives of individuals and families.

When you join CSO, you become part of a mission-driven organization where collaboration, professional growth, and community partnerships are valued. We encourage our employees to bring their ideas, strengths, and unique perspectives to their work—and provide opportunities to learn, grow, and build a rewarding career along the way.