Routing Specialist

Northampton, 300 A King St, Northampton, MA 01060, USA

$19 to $28 an hour – Depending on Experience

Reporting to the Delivery Center Manager, the Routing Specialist plans, schedules, and coordinates the timely, safe and efficient daily delivery of petroleum products. Utilizing a computerized dispatching system, maps and builds daily delivery routes to assure a high level of customer satisfaction, and an efficient, profitable operation. This is done in support of the Dead River Company Brand Promise, Customer Guarantees and Pledges and Co‑worker Guarantees and Pledges.

• Forecasts daily and weekly demand based on weather, degree day accumulation, and direction on degree day pull.
• Builds efficient routes by mapping and sequencing deliveries. Reviews customer account information to ensure it is correct.
• Assigns drivers and trucks (determine the number of trucks required based on forecast volume). Provides manifest(s) to satellite offices.
• Analyses burning pattern changes for accounts and switches delivery schedule based on seasonality.
• Reviews delivery dispatch logs (auto to will‑call, adding appliance, terminating, etc.) and updates accounts for forecasting accuracy.
• Reviews K‑Factor exception reporting, run‑out warning report, and next day deliveries and takes appropriate action.
• Addresses after‑hours service requests.
• Prepares initial ticket assignment for the next day.
• Communicates with Dispatcher regarding:
  • Daily and weekly forecast plan
  • Assessment of delivery defects (run‑outs, near misses, small drops, zero fills)
• Reviews and seeks to improve key metrics (throughput, delivery defects, safety)
• Helps attain annual market performance goals.

• Health Insurance – Premiums as low as $6 for full‑time employees!
• Dental and Vision Insurance
• Company‑Provided Life Insurance, Short‑term and Long‑Term disability
• 401(k) plan with company match
• Paid time off and paid holidays
• Tuition assistance for employees and scholarships available for employees’ children
• Discounts on our products and services
• Opportunities for growth throughout our footprint.

• Planning and scheduling skills
• Analytical skills
• A commitment to exceptional customer relations
• Ability to meet deadlines
• Ability to remain focused on detailed work in the midst of a busy, sometimes noisy, office environment

A high school diploma or equivalent is required.

Two years of experience in a dispatch environment with computerized dispatch technology is preferred.

Computer keyboard, mouse, RAVEN computerized delivery/dispatch system, ADDS E3 system, telephone.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.