Warehouse Customer Service Representative

WAREHOUSE CUSTOMER SERVICE REPRESENTATIVE

Shift/Schedule

* Sunday-Wednesday 6am-4:30pm

* Wednesday-Saturday 6am-4:30pm

Text DELIVER to 88300 to apply or check out more jobs at !

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Look what you'll get by joining the GEODIS team!

* Get Good Money - Fair pay and some jobs come with bonus opportunities.

* Get the Right Job/Right Schedule - Part-time, full-time, seasonal - days, nights, weekends, and even gig work. We have the job and shift you want.
* * Get Paid Early - Payday as early as you want. Access your earnings on demand.

* Get Free Healthcare - Access to telemedicine from day 1 at no cost. Other benefit options include healthcare, dental, and vision at affordable costs after a short waiting period.
* * Get a Break - Paid holidays, time off, short-term disability, and new parent leave are a few of the ways we support time away from work to take care of your life.
* * Stay Safe - We pride ourselves on a safe, clean, and healthy work environment for everyone.

* Get a Voice - We are always asking our teammates to tell us how to make their experience working at GEODIS even better.

* Get Promoted - When you are ready to take the next step in your career, we will be there to support you. We promote about 10% of our warehouse workers each year.

* Get a Boost - Our "GEODIS Compassion Fund" makes one-time grants to teammates who have experienced unexpected catastrophes.

* Get Involved - Volunteer in your community or donate to the "GEODIS Foundation" or "GEODIS Compassion Fund".

* Have FUN - Work with fun, supportive people just like you!

* Find Your Place - We value diversity and seek to provide an inclusive culture. Join an Employee Resource Group, participate in an international lunch, or celebrate your heritage to find your place of belonging.

* Find Your Future - Whether you are interested in the opportunity to work seasonally or looking to launch your career, GEODIS is the place!

* Eligibility varies based on location, job, employee type, or length of service.

What you will be doing:

* Interacts with customers by phone, email, or in person and receives orders or changes in service.

* Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.

* Processes and inputs all customer orders and receipts. Runs stock reports to check for product availability.

* Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records.

* Coordinates special, last minute shipping requests with the transportation departments, expediting orders, as necessary.

* Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information.

* Assures proper invoicing of accounts by verifying computer generated invoices.

* Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner.

* Reports customer feedback to management, including any signs of customer dissatisfaction.

* Acts as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes

* Performs paperwork associated with orders including the maintenance of customer files.

* Performs clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers, and greeting customers and visitors in the office.

* Maintains current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer services activities and performs other customer service and company related duties, as necessary.

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