Customer Experience Specialist

Description

Robert Half is seeking an engaging and service-driven Customer Experience Specialist to support one of our valued client organizations. This role is ideal for someone who thrives on problem-solving, building relationships, and creating positive interactions that enhance the overall customer journey. If you are a strong communicator who enjoys helping others and improving processes, this is an excellent opportunity to grow your career.

Responsibilities

In this position, you will:

+ Serve as the primary contact for customer inquiries via phone, email, chat, or ticketing systems

+ Provide timely and accurate assistance to resolve customer concerns

+ Process orders, returns, account updates, and general service requests

+ Document customer interactions and maintain detailed records in CRM systems

+ Proactively identify opportunities to enhance customer satisfaction

+ Collaborate with internal teams to escalate and resolve complex issues

+ Support customer onboarding, product education, and troubleshooting

+ Contribute feedback to improve processes, workflows, and service efficiencies

+ Maintain professionalism and empathy in all customer interactions

Requirements

The ideal candidate will bring:

+ Previous experience in customer service, customer support, or a similar role

+ Strong communication skills-both written and verbal

+ High attention to detail and ability to multitask

+ Proficiency with CRM systems, ticketing software, and general office technologies

+ Ability to remain patient, calm, and solutions-focused in fast-paced environments

+ Strong problem-solving abilities and a customer-first mindset

+ Ability to work independently and collaborate within a team

+ Adaptability to different customer personalities and service situations

Apply today and for immediate consideration, contact Robert Half directly at !

Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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