PA - Customer Care Representative

Description

The Customer Care Representative provides outstanding service to our customers by responding to a high level of inbound customer calls, inquiries and requests which may require research and investigation to reach resolution. The incumbent actively engages customers to ensure complete understanding of the issues and provide accurate and efficient responses in a prompt, respectful and courteous manner. Assists with training, works with Client Service Manager on billing issues, takes on additional responsibilities and asks for additional projects, reviews daily work order reports of others, handles escalations and knows who and when will need to know of the issues, supervises the team when needed.

Is extremely reliable and accurate.

-Answers or places calls to customers to learn about and/or address their needs, concerns, or other issues with products or services.

-Responds efficiently and accurately to customers, explaining possible solutions, and ensuring our customers feel supported and valued.

-Engages in active listening with customers, confirming or clarifying information and diffusing escalated situations, as needed.

-Builds instant rapport with customers and lasting relationships with other call center team members based on trust and reliability.

-Utilizes job-specific software, databases, scripts, and tools appropriately when addressing a variety of different topics presented by customers.

-Understands and strives to meet or exceed call center metrics while providing excellent consistent customer service.

-Engages with customers to assess needs and makes sales recommendations for products or services that may better suit identified customer needs.

-Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Skills

Customer Service, Call Center, Escalation Calls, Microsoft Office, Waste Management

Top Skills Details

Customer Service,Call Center,Escalation Calls

Additional

Skills & Qualifications

Paks Waste Management software

Experience Level

Expert Level

Job Type & Location

This is a Contract to Hire position based out of Northampton, PA.

Pay and Benefits

The pay range for this position is $20.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Northampton,PA.

Final date to receive applications

This position is anticipated to close on Feb 13, 2026.

h4About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services  

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution…