Field Engineer

Description

Reports to:

Head Engineer

Department:
Operations

Location:

Northampton, UK

Contract:

Permanent 37.5 hours per week

Make a difference:
At Deter Tech we give peace of mind to people and communities, every day. Making the world a safer, more secure place is what matters to us. And it’s what sets us (and you, if you join us…) apart from the crowd. Deter Tech continues to grow and has big plans for the future. Join us and see how you can contribute to our future success.

Compensation: £32,000 - £34,000 / year

Deter Tech are looking for a Field Engineer to install, maintain and remove battery-operated security solutions for our clients. The role will be based in the following sectors: construction, energy, utilities, rail, retail, government and law enforcement and vacant properties. The successful candidate will play a pivotal role in ensuring the functionality, reliability, and satisfaction of our customers through effective maintenance, technical support, and problem-solving.

Your commitment to technical excellence and customer service will contribute to the success of our service operations and the overall customer experience. This position is a lone-working and highly rewarding role enabling you to give peace of mind to people and communities, every day.

• Committed

Our business is built on trust and accountability. We take pride in our work, keep our promises and care about the impact we have on our customers and each other. We are committed to delivering excellence every time, being accountable for our actions and the decisions we make.

• Inclusive

We collaborate to deliver the best outcomes. We work together to create a stronger, more sustainable business. We build long lasting relationships with customers, partners and each other, based on trust. Everyone is respected and we welcome diversity of ideas and backgrounds.

• Ambitious

We act with clear purpose for positive impact. Our purpose and goals guide our every action and decision. We continually look for ways to improve and learn from every experience, determined to get the best results, in the right way. This benefits us, our customers and ultimately the communities we serve.

At Deter Tech we strive to create a workplace culture of inclusivity and commitment where everyone feels can express their ideas and opinions. For us, this is a key driver of innovation and growth because we understand the importance of diverse perspectives in solving complex problems. By fostering inclusivity at Deter Tech, we can create new solutions that meet the needs of all our customers, and contribute to a better future for our company, our industry and society as a whole.

If you are passionate about using your skills to solve problems and improve people’s lives, we want to hear from you.

We are committed to creating an inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment process, please let us know and we will be happy to support you.

• Installation and commissioning of security solutions
• Communicate successfully with site managers and Deter Tech ARC to ensure all information is passed on successfully
• Maintaining all areas where current site security solutions are deployed by conducting battery maintenance, camera reconfiguration, cleaning and servicing
• Ensure there is a low chance of false triggers during installation and maintenance
• Be responsible for ensuring all equipment, parts and spares are loaded into your business vehicle ahead of all appointments
• Ensure all equipment is deployed, positioned and secured on-site
• Fit, display and remove company signage around the site of installation
• Conduct thorough quality checks after repairs and maintenance to ensure equipment meets safety and performance standards.
• Respond promptly to customer inquiries and service requests regarding equipment issues
• Successfully remove all off-hire equipment and pack it into the company vehicle safely
• Train customers and end-users on proper operation, maintenance, and safety protocols of equipment.
• Conduct workshops and training sessions to enhance customer knowledge and ensure…