Operations Support Assistant

POSITION:
Operations Support Assistant

REPORTS TO:

Operations Support Manager
DEPARTMENT:
Remanufacturing and Repair Centre

LOCATION:

North Bay
REFERENCE:
SALARY: $69,706 - $82,004

Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services. We are a modern, forward‑thinking organization focused on providing safe and reliable transportation services. ONTC has a rich history of over 120 years and strong connections to the communities we serve. With over 1,000 skilled professionals, we work together to enhance transportation services and ensure that they are sustainable for future generations.

We offer a dynamic workplace culture, along with a competitive salary, excellent benefit package, a defined benefit pension plan, paid vacation, paid personal leave days and discounted transportation on our bus and passenger rail services.

The Operations Support Assistant is responsible for administrative support to the department/management team to alleviate the increasing demand for document tracking, reporting and training. This role focuses on maintaining efficient operations, timely communication, and a safe, organized workplace.

• File and track pre-use inspections, annual certifications and related documents for shop equipment.
• Assist in the preparation, revision and maintenance of Job Safety Analysis, Safe Operating Procedures.
• Schedule, arrange, track and review training for staff.
• Assist with Apprentice Committee related initiatives such as organizing, creating of meeting minutes and booking of accommodations for apprentices participating in school out of town.
• Ensure all PPE is available for staff.
• Support management team with Intelex as required.
• Assist with Human Resource and Health & Safety initiatives as required including organizing meeting and attending interviews/investigations.
• Participate in the onboarding of new staff such as arranging lockers, uniforms, and other applicable items.
• Scheduling and maintenance of overtime and vacation information.
• Assist with daily monitoring and amendments to all clocking in/out of Kronos system.
• Assist with creating Self‑Serve Staff Forms for sickness, departmental changes, salary increases, apprentice rate progressions, terminations, various leaves to ensure records are up to date.
• Extract operational statistics and reports from Kronos as required.
• Maintain employee call lists for staff within department.
• Provide operational updates or troubleshooting rectification notices to all staff and employees by email or bulletin board notices.
• Prepare reports related to staff/budget entries.
• Find efficiencies and improvements within scope of responsibility.
• Perform special assignments as required including first aid minor injury follow ups with employees and other duties as required.
• Order supplies as needed.
• Provide support for locomotive maintenance.
• Provide administrative support to management as required.

• Secondary School Diploma or General Educational Diploma (GED)
• 2 to 3 years of recent experience of office management including payroll, database and records management
• Experience using payroll systems, AS400, Sequel, Kronos or other query‑based computer software
• Ability to teach others new software
• Experience in database management, downloading and manipulating data
• Advanced knowledge of Microsoft Office Suite
• Experience interpreting collective agreement language
• Attention to detail and strong analytical skills
• Ability to meet strict deadlines
• Excellent communication skills including effective listening
• Coordination, organization and leadership skills
• Commitment to health and safety

The successful candidate will need to pass the following clearances: criminal record check, employment references and education verification.

January 19, 2026, no later than 11:59 p.m. Qualified individuals are invited to apply in writing with a current covering letter and resume (provided in one document), stating reference name and number. Visit our career website to apply:

At Ontario Northland, we are committed to employment equity. We value the unique skills and experiences each person brings to Ontario Northland and invite all interested individuals to apply and encourage applications from Indigenous peoples, racialized persons, women, persons with disabilities, and persons who identify as 2

SLGBTQIA+. Ontario Northland will provide accommodation to ensure barrier‑free employment in accordance with the Canadian Human Rights Act and the Accessibility for Ontarians with Disabilities Act. You can request accommodation at any stage of the hiring process. If you require an accommodation, please contact Human Resources. Les offres d’emploi sont également disponibles en français. Visitez notre site Web sur les carrières ou appelez le 1‑800‑363‑7512, poste 394 pour plus de renseignements.