Housekeeping Supervisor -Cathedral Mountain Lodge

General Description

The Housekeeping Supervisor is part of the Cathedral Lodge housekeeping team responsible for maintaining the cleanliness of guest accommodations, lodge and grounds. The Housekeeping Supervisor is accountable for training team members, maintaining linen and cleaning supplies inventory, scheduling, maintaining a wage and expense budget, and ensuring all areas of the guest rooms, lodge and surrounding areas are kept in immaculate condition.

The Housekeeping Supervisor is expected to attend weekly supervisor’s meetings, be committed to creating and maintaining a strong team-oriented work environment, and have a strong working relationship with the General Manager and VP of Hotels & Ownership. This position is a working team member of the housekeeping department.

Department:
Housekeeping

Reports to:

General Manager

• Ensure quality guest experience by providing consistent and efficient service and the highest level of cleaning on a consistent basis
• Supervise the performance of Housekeeping Attendants and general cleaning, and take appropriate action to correct deficient conditions, behavior, and work practices
• Inspect guest cabins and guest areas and assess compliance with established standards related to cleanliness, maintenance, safety, and security
• Responsible for marking and grading guest rooms for bonus purposes
• Ensure schedules for team members meet the lodge and guest arrivals/departures requirements
• Promote outstanding guest relations, ensure all guest comments from Front Desk are communicated to team members and recognition is on a daily basis
• Monitor and handle guest complaints/comments to guarantee a seamless guest experience
• Accommodate guest requests for housekeeping items or additional supplies in a timely and courteous manner
• Communicate consistently, promptly and daily with Maintenance and Front Desk to ensure total guest satisfaction is met or exceeded
• Ensure a system is in place for Housekeeping to manage all lost and found items with Front Desk
• Maintain a clean and organized housekeeping room
• Actively promote a safe work environment and “Safety First”
• Promote the use and purchase of environmentally sensitive cleaning products and procedures
• Follow all procedures outlined in the emergency manual
• Perform additional responsibilities as requested by the VP of Hotels and General Manager

• Maintain strong communication and relationships with all Cathedral Mountain Lodge departments
• Prepare weekly work schedules and adjust to occupancy trends and departmental demands
• Develop an effective departmental team by orienting new team members, conducting individual performance reviews, and identifying training needs
• Conduct mid-season performance reviews, in partnership with General Manager and HR
• Follow up with the team on uniform and appearance guidelines as set in the Rooms and Grounds manual
• Provide timely and effective feedback to team and General Manager regarding performance issues; report all disciplinary action to HR
• Lead informal daily briefings to set goals, motivate the team, assign tasks and checklists
• Encourage a positive, team-oriented working environment and solicit improvements from the Housekeeping team
• Be knowledgeable about Moraine Lake Lodge, Cathedral Mountain Lodge, Banff National Park and surrounding areas
• Develop relationships with suppliers and vendors
• Attend weekly manager meetings and contribute ideas
• Share knowledge of lodge information and history with team members and guests
• Financials: maintain inventory levels of linen and supplies, purchase accordingly
• Control labour and supply expenses for the housekeeping department as outlined in the budget, monitored daily and communicated to General Manager

• Maintain a clean and organized housekeeping room
• Follow all procedures in the Lodge Emergency manual and WHMIS guidelines
• Promote a safe work environment and ensure health and safety of self, co-workers and guests
• Know and follow all Capilano Group’s health and safety policies and procedures
• Request further training before undertaking tasks you are unsure of
• Cooperate with the JOHS…