Secretary,Medical Admin Sr; Northborough Urgent Care Job Northborough area,Massachusetts USA,Administrative/Clerical

Position: Secretary, Medical Admin Sr (Northborough Urgent Care), 40 Hours

Position Title

Secretary, Medical Admin Sr provides advanced administrative and clerical support to physicians, advanced practice providers, and clinical staff. In addition to performing the full scope of Secretary, Medical Admin responsibilities, this position may coordinate office operations and staff activities, train and mentor administrative personnel, manage complex scheduling and program support, and serves as the primary liaison for clinical, academic, and administrative functions.

Position

Details

Exemption Status: Non-Exempt

Hiring Range: $16.60 - $31.37 (final offer may vary based on experience, skills, qualifications, and internal equity considerations)

Schedule Details: Monday through Friday, Weekends - Every Other Weekend

Scheduled

Hours:

07:45 AM - 8:15 PM

Shift: 1 - Day Shift, 12 Hours

Hours per Week: 40

Cost Center: 34000 - 7006 Northborough Urgent Care

Signing Bonus: May be available; a member of the Recruitment Team will confirm eligibility during the interview process.

Weekly Schedule

Week One:
Sunday 8:45 AM to 5:15 PM / Wednesday 7:45 AM to 4:15 PM / Thursday 7:45 AM to 8:15 PM / Friday 7:45 AM to 8:15 PM
Week Two:
Tuesday 7:45 AM to 8:15 PM / Wednesday 11:45 AM to 8:15 PM / Friday 7:45 AM to 8:15 PM / Saturday 8:45 AM to 5:15 PM

Major Responsibilities

Patient Scheduling, Registration, and Coordination

Schedules and coordinates inpatient and outpatient visits, procedures, and diagnostic testing, collaborating with patients, caregivers, and ancillary services to ensure accuracy and timeliness.
Registers patients, verifies insurance coverage and eligibility, and secures required referrals or authorizations.
Assists with new patient intake, including collecting demographic and insurance information.
Identifies urgent patient‑care needs and escalates to providers or clinical staff as appropriate.

Communication and Customer Service

Answers and screens phone calls, responds to routine inquiries, and routes messages to appropriate caregivers.
Greets visitors and patients, determines their needs, provides information on procedures and policies, and ensures a professional, courteous experience.
Serves as liaison between patients, families, and caregivers to promote timely and effective communication.
Escorts patients to examination rooms and chaperones examinations as required.

Documentation, Transcription, and Correspondence

Transcribes medical reports from dictation and produces correspondence, reports, memos, and other documents.
Proofreads and edits materials for grammar, spelling, format, and style.
Composes or prepares standard letters and forms for review.
Prepares, updates, and maintains patient charts, records, and other documentation in accordance with organization standards and HIPAA regulations.

Meeting, Program, and Faculty Support

Arranges and coordinates internal and external meetings; prepares and distributes agendas; records and distributes minutes.
Makes travel arrangements for conferences, meetings, and other events.
May coordinate residency, fellowship, clerkship, or other educational programs, including schedules, requirements, and related documentation, as assigned.

Billing and Financial Processing

Collects patient copayments, processes payments, and maintains records for daily deposits.
Performs on‑site charge entry for submission to billing.

Office and Administrative Operations

Prepares and processes routine administrative paperwork, such as expense/purchase requisitions, and time sheets, ensuring timely submission.
Maintains confidential files and records for medical and administrative purposes; coordinates retrieval of records as needed.
Monitors office supply inventory and ensures basic maintenance of office equipment.
Coordinates medical office activities, including training, scheduling work for assigned staff, providing guidance on policies and procedures, recommending process improvements, and monitoring performance.

Position Qualifications

License/Certification/Education

Required: High School diploma or equivalent.
Preferred: Completion of a medical secretary, medical assistant, or related vocational training program.

Experience/Skills

Required:
- 2 years of experience in a medical office or healthcare setting.
- Proficiency in Microsoft Office Suite and electronic health record (EHR) systems.
- Strong organizational, communication, and customer service skills.
- Ability to maintain confidentiality of patient and organizational information.
- Demonstrated ability to manage multiple priorities in a fast‑paced environment.
Preferred:
- Previous experience providing administrative support in an academic medical office.
- Familiarity with medical terminology, insurance authorization processes, and clinical workflows.

Unless certification, licensure, or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

EEO Statement

All qualified applicants will receive consideration for…

Secretary, Medical Admin Sr; Northborough Urgent Care