Learning and Development Specialist - Northborough, MA

Job Details

• Reviewing best practice scenarios with teammates to test their knowledge of the business.
• Leading group role plays centered around specific areas of scripting that we wish to improve on.
• Listening to recorded calls with teammates, and then offering feedback on areas that need improvement.
• Assisting with initial training role plays when needed.
• Reviewing calls sent back by other departments for quality control and training opportunities.
• Training teammates on taking incoming calls from Traditional media source inquiries.
• Finding missed opportunities through our software.
• Conducting seasonal trainings.
• Gather and send data to other departments.
• Other job duties as assigned.

• High School Diploma or equivalent preferred.
• Experience managing a team preferred.
• Highly motivated, self‑driven, and detailed oriented.
• Nurturing and professional attitude.
• Reliable attendance and punctuality.
• Ability to demonstrate knowledge of the scripting, verbatim.
• Microsoft Office proficient, especially Excel.
• Strong note‑taking abilities and attention to detail.
• Ability to deliver positive, yet honest feedback to teammates based on performance.
• Ability to organize and prioritize based on the needs of the organization.

• Medical, Dental, and Vision Insurance
• Teammate Assistance Plan
• Tuition Reimbursement
• 401k with 50% match up to 6% of your annual pay
• Paid Time Off
• Company Paid Holidays
• Paid Volunteer Time
• And more!

Pay $65,0000 - $75,000 annually.

We are a proud equal‑opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug‑free workplace for all teammates. Please note that we participate in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. Esler Companies will often use SMS to communicate with candidates.

Candidates can choose to opt‑out at any time.