Concierge RSR

JOB DESCRIPTION

Our greater Boston team is looking for a Concierge to join their team! The Concierge role will provide Signature Service by being a single point of contact for the homeowner. They will partner with the sales and install to provide a customized level of communication with every homeowner. We are looking for an accomplished, driven, and collaborative candidate to help perfect our customers’ experience in upgrading their homes.

Please note: this individual will work a flexible schedule, but mainly 9:30am-6pm, Monday through Friday.

• Provide Signature Service customer service to homeowners
• Create and maintain homeowners’ job files
• Build a concrete relationship with the homeowner
• Work with RSR’s to move the homeowner’s job through the process
• Work with Sales Reps to resolve any paperwork issues, change orders, on-hold jobs, or Job’s in Progress
• Resolve any post install situations.
• Schedule homeowners’ technical measure, installation date, and reminder calls
• Work with Sales Representatives to resolve any paperwork issues, change orders, on-hold jobs, or jobs in progress
• Send out the post installation survey and resolve any post installation situations

• 2+ years customer service experience
• Solid and accurate data entry skills
• Strong communication and time management skills
  
  Competency in Microsoft Office software
• High attention to detail and organization abilities
• Excellent interpersonal skills and the ability to manage simultaneous task

$27.45 - $39.75

At Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package – a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member’s wellbeing and success.

While specific benefits may vary by position or location, we’re proud to offer a comprehensive Total Rewards Package designed to support your well‑being, growth, and future. Our benefits include:

• 401 (k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing*
• Medical, Dental and Vision Coverage*
• Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave*
• Career Growth Planning & Nationwide Career Opportunities

* For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement.

In 2026 Andersen has set a profit-sharing target of $3,600 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.