Customer Service Specialist

Customer Service Specialist

The Customer Service Specialist is responsible for supporting dental equipment, dental products, and services over the phone and via online chat. Responsibilities also include a variety of customer service activities involving interfacing with doctors, dental distributors, dental office staff and service technicians.

• Conduct product presentations over the phone and answer any feature or benefit questions using all necessary means (verbally, email or fax if necessary).
• Interfacing with customers via online chat.
• Assist customers with website navigation.
• Documentation of customer interactions and follow-up.
• Administrative and general Customer Service duties as required.
• May perform other duties as required.

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong analytical and problem-solving skills.
• Excellent time management skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Proficient in product knowledge and general regulations to support and assistance to both distributor and dental clinicians.
• Proficient with Microsoft Office Suite or related software
• Ability to handle a large amount of clerical processes.
• Ability to multitask.
• Ability to work individually and as part of a team.

• High School diploma or equivalent
• Minimum 2 years of prior customer service experience.
• Experience working with a CRM system preferred.
• Phone queue experience a plus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods sitting at a desk and working on a computer.
• Logged into a phone queue and online chat platform during working hours.
• Headsets are worn, preferred but not required.
• Must be able to lift up to 15 pounds at times.

This is an onsite position located in Northborough, MA.