Senior Program Manager, Emergency Planning

About us

National Grid is hiring a Senior Program Manager for our Emergency Planning department in Northboro, MA. This is a hybrid role that requires work outside of normal business hours (holidays/nights/weekends) in response to emergencies and travel to other locations.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live.

The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Primary areas of responsibility will include fulfilling the external resources request of National Grid's leadership and managing the company's relationships with external stakeholders in response to operational disruptions within the framework of company policy, national, and regional regulations & protocols.

The successful candidate will enjoy a rewarding experience of being directly involved in the preparation, response, and regulatory compliance duties associated with National Grid's Electric Emergency Response Plan and Planning activities.

Translate US Emergency Planning policy into processes and procedures that drive greater quality and awareness for National Grid, ensures compliance with regulation and internal standards, and develops a culture of emergency preparedness within our U.S. Jurisdiction.

• Blue Sky:
  • Assist in the development of the long-term vision and execution based on analysis, research, best practices, and motivate/manage cross functional teams to reach common goals.
  • Establish and maintain an open business relationship/partnership with internal and external stakeholders at all levels of the organization to ensure alignment.
  • SME on all aspects of the OHLERs contract. Perform contract audits to ensure compliance to Terms and Conditions.
  • Focal Point for all issue/conflict resolutions. Tracking, categorizing, and identifying trends for potential escalations and process/policy improvement.
  • Develop and implement contractor performance and compliance KPIs.
  • Support contractor performance review meetings in collaboration with cross functional stakeholders.
  • Support, manage and track contractor Performance Improvement Plans (PIP).
  • Develop and manage internal lessons learned processes and collaborate with NY External Resource team.
  • Support Procurement during the RFP process to revise/enhance contract strategy.
  • Support for all DPU audit requests from previous emergency responses.
  • Focal Point/SME for Storm Manager, the system used to manage external contractor crews during an emergency.
  • Support North Atlantic Mutual Assistance Group (NAMAG) bi-annual conferences.
• Emergency Response:
  • Support National Grid in their Regional and National Mutual Assistance program and activities. Identify resource needs and availability to proactively acquire or assist.
  • Support the Lead PM to meet the acquisition request for external contractor crews during emergency response.
  • Coordinate with the Outsource Construction team for activation of on property COC crews.
  • Coordinate border crossing process for acquired Canadian crews.
  • Manage the activation and activities of the External Team throughout the event.
  • Coordinate with the Lodging team lead, RCS lead and Safety lead.
  • Participate in all pre-event, during and post-event operational calls.
  • Generate and distribute External…