Store Manager, Retail & Store Manager

Reports To District Manager

As a Store Manager you are expected to lead your store team to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence. This includes recruiting, hiring, and training a store team to achieve an exceptional customer experience.

• Inspire store team to achieve their best performance
• Execute to maximize growth and potential
• Create an engaged and inclusive store environment
• Elevate the customer experience through operational excellence
• Exceed customer expectations in all interactions

• Lead store staff in meeting sales, service, and operational expectations.
• Set clear performance expectations and ensure store team is trained in sales, customer service, and operations to meet company standard.
• Model company values and lead by example as an active coach.
• Communicate priorities and sales‑driven information effectively to ensure store staff is equipped to maximize business opportunities.
• Guide team to identify, recommend and implement changes to improve productivity.
• Takes the lead role in recruiting for store and embraces diversity by creating an inclusive store environment.

• Achieve store business plans, including sales, customer service and operational goals.
• Develop game plans and follow up on execution to maximize sales and drive consistent performance results.
• Partner and present opportunities with fact‑based information and recommendations while leveraging data (store reports) to make the right decisions.
• Partner with Regional Manager to develop a plan to address and manage issues effectively.
• Participate in driving business outreach opportunities and communicate leads to Multi‑Unit Manager and Business Outreach team.

• Ensure store schedule accuracy to ensure proper staffing to effectively execute initiatives, Ship‑from‑Store, operational tasks and maintain proper sales coverage to deliver on the customer promise.
• Ensure store staff is trained on all internal operational functions.
• Stay informed on corporate communication, directives, initiatives, policies, and procedures.
• Implement store programs to increase efficiencies in sales, service, operations, and branding.

• Create an engaged and inclusive store environment where opinions and contributions are recognized and valued.
• Create a culture of learning and development, ensuring training tools are leveraged.
• Serve as a role model to all store team members and provide enthusiastic motivational leadership.
• Create a steady pipeline of external talent through recruitment.
• Hold regular store meetings ensuring all store team members are up to date with all company directives.

• Ensure store team is trained on the customer service expectations and creates an exceptional customer experience.
• Lead store team to exceed customer expectations and achieve a high Net Promoter Score (NPS).
• Leverage all customer feedback to take appropriate actions and prevent or resolve customer concerns.
• Ensure the store is visually set to brand standards and marketing initiatives are executed per company direction.

• Minimum 3 years’ experience leading, managing, and developing retail teams.
• Creative individual who demonstrates good judgement and is tuned into the pulse of the business.
• Self‑motivated, results oriented, strategic thinker.
• Strong organizational and leadership skills.
• Excellent written and verbal communication skills.
• Demonstrates active listening and problem‑solving skills.
• Proven ability to train and develop high performing store teams.
• Proficient in technology systems, applications, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS…