Sleep Expert – Sales

Responsibilities

• Elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products
• Execute Mattress Firm selling programs with the use of digital tools
• Support a seamless omnichannel experience to create a compelling and engaging environment
• Cultivate strong relationships with customers
• Provide technical and product knowledge information to customers
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.)
• Maintain awareness of the competition, advertisements, and services offered by competitors
• Leverage social media to positively impact brand awareness and increase sales

• Legal authorization to work in the United States without the need for sponsorship
• Must be able to lift, push, or pull 50+ pounds.

Demonstrates expertise in enhancing customer experiences through strong product knowledge and relationship building, while effectively driving sales performance and leveraging digital tools for an omnichannel approach.

• Customer Relationship Management
• Sales Performance
• Product Knowledge
• Digital Tools Utilization
• Omnichannel Experience

• Interpersonal Skills
• Communication Skills
• Problem-Solving Skills

• Customer Experience
• Sales KPIs
• Brand Awareness Competitor Awareness
• In-Store Experience

• Digital Tools
• Social Media