Lead Window Installer - Northborough

This position earns commission in addition to base pay. Successful candidates in this role are expected to earn $ hourly + up to $770 per period incentive. Base pay is based on several factors including, but not limited to, work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process.

Renewal by Andersen is looking for accomplished, driven, and motivated Lead Installers to help perfect our customer’s experience in upgrading their homes. The Lead Installer is responsible for window and door installation of a single job site. They ensure customer satisfaction, pre‑arrival planning for materials and resources, confirm measurement of windows and doors prior to the commencement of work, perform routine to complex window or door installations, and properly shutdown the work site.

The Lead Installer also provides direction and/or training to an Installer in accordance with Renewal by Andersen’s guidelines.

• Craftsperson who brings skills and expertise to one of the premier home‑improvement service providers in the country.
• Join a company that redefines the industry and offers a superior window replacement experience.
• Work in a team that manages the entire process from design and sales through installation and service.

• Installers are technicians, customer‑service specialists, and brand stewards.
• Lead Installer must master construction aptitude and soft skills.

• Variations in wall materials and thickness
• Different types of casings or sill constructions
• Changes from house settling
• Unforeseen structural damage

• Takes time to get to know homeowners
• Explains to them what will happen throughout the day
• Answers any questions that come up
• Asks the happy homeowner for an online review at the conclusion of the job

• High School diploma or equivalent
• Minimum of 5 years of window installation and remodeling experience preferred
• Minimum of 5 years managing job sites and leading crews in a construction environment preferred
• Ability and willingness to coach and mentor other installers
• Proven track record of superior workmanship
• Scheduled availability to work when homeowners are available and in their homes (between the hours of 7 a.m. – 7 p.m.)
• Ability to lift up to 50 pounds
• Working knowledge of hand and power tools
• Valid driver’s license
• Able to communicate effectively with peers and homeowners
• Ability to confidently handle confrontation/conflicts using a tactful and diplomatic approach, and the ability to maintain perspective under demanding conditions
• Able to organize tasks and job requirements
• Proficient in the use of tools and equipment
• Empathy and customer service skills
• A strong sense of accountability and an equally strong sense of teamwork
• Diagnostic skills: assessment, problem solving, and decision making
• Self‑motivation, time‑ and work‑process management skills, and the ability to work independently

• Excellent, competitive base with bonus structure
• Generous benefits, profit sharing, and retirement plans
• Fit for Work Program
• Year‑round installation work
• Certified Master Installer program (training and certification)
• Opportunities for advancement and career development
• Chance to help people transform their homes and their lives

Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We’re committed to challenging ourselves each day, recognizing and rewarding success, taking pride in our work, and honoring a legacy built on doing the right thing.

By applying to this job, I agree that I may be contacted at the number submitted, including by autodialed calls and texts, for informational and all other purposes by Renewal by Andersen and its affiliated companies. Andersen Corporation will consider qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state, and local laws.

The state of Massachusetts prohibits the use of lie detector tests as a condition of employment or continued employment. Any violation may result in criminal penalties and civil liability.