Relationship Branch Manager

Opportunity Overview

We have a Unique Opportunity to lead our Whitinsville Main Office Branch team; in this position you will oversee two branch locations. We're looking for someone who expects and encourages continuous learning, holds themselves and their co-workers to impeccable standards and thrives in an environment where you'll be rolling up your sleeves and working alongside each other every day. You're an individual who possesses strong relationship skills, enjoys challenges and is looking for an opportunity to be part of and support an exceptional team.

Manage, direct, and accept overall accountability for the retail performance of the financial center. Responsible for onsite operational compliance, internal controls, security policies and procedures and assuring compliance with all laws, regulations and corporate policies by performing the following essential duties.

• Directs a relationally oriented market driven customer centric sales culture focused on asset quality and service excellence.
• Demonstrates enhanced product and sales knowledge of retail products including but not limited to; mortgage and equity loan originations, cash management, and electronic services.
• Manages and directs implementation of financial center plans to achieve specified loan generation, deposit growth, product sales, cross-selling, relationship development and retention goals.
• Manages sales processes including customer profiling, target setting, call preparation, coaching and managing results.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Ensures the branch and grounds are maintained such that safe conditions are provided, and appearance reflects professionalism.
• Maintains a regular schedule of sales calls on area businesses for both existing and prospective customers to obtain new business.
• Develops, coordinates and executes projects as requested by the Director of Retail Banking.
• Ensures that all branch marketing materials such as posters, brochures and rates are current, properly displayed, and that supplies are maintained.
• Communicates weekly goals, evaluate progress, establish weekly calling plans, and coach for targeted relationship development results to sales.
• Manages subordinate supervisors and/or non-supervisory employees in the bank. Is responsible for the overall direction, coordination, and evaluation of these units.
• Builds internal and external relationships through exceptional problem resolution, ownership and follow-through.
• Works with other managers in a team setting to create and develop branch sales, service, and operational standards and policies.
• Represents the bank within the community by participating in civic, service and community organizations. Attend local chamber, board, and networking events.
• Establishes and executes community and networking events.
• Resource for other Branch Managers in the absence of the Regional Manager.
• Other duties as assigned

• Ability to supervise and instruct, meet deadlines and to function in a changing environment.
• Must have strong verbal, written, math, customer service, banking, sales, PC and operational skills.
• Excellent leadership and employee development skills.
• Must be able to handle stressful situations.
• Bachelor's degree or equivalent required
• 3 years retail branch management and consumer lending experience required.
• Small business lending experience preferred.

We are Uni Bank, a team of civic‑minded financial professionals and all‑around great people working together to enrich people, businesses and municipalities across New England. We don't abide by the doctrine of big, national banks. What we believe is different. What we believe is unique. We believe in our community. And we believe in the people who live here. We believe in committing time and financial support to local nonprofits.

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