HVAC Installation Manager

Nicholson Plumbing, Heating and Air Conditioning in Holliston, MA is actively seeking to hire an HVAC Installation Manager to provide excellent leadership to our Residential HVAC Installation Department.

Our HVAC Installation Manager earns a competitive salary along with a robust benefits package which includes medical, dental, vision, and life insurance, HSA and FSA for medical including dependents, prescription coverage, a company‑matching 401k plan, paid vacations and holidays, opportunities for growth, company events, and a family‑friendly environment.

Nicholson has built a reputation for outstanding service, exceptional quality, and unmatched reliability for the past 20+ years. We are one of the largest and most well‑respected air conditioning, heating, and plumbing companies in Massachusetts. We are known to offer our customers a wide selection of services, products, and home comfort solutions along with the most knowledgeable and professional technicians in the industry.

For over 20 years, Nicholson Plumbing, Heating, and Air Conditioning has been the trusted name in plumbing, heating, and air conditioning, offering an unmatched level of customer service and technical expertise. Behind that outstanding customer service and technical expertise sits our people. Our employees are the core of our business and our people‑first culture ensures that we can deliver on the Nicholson guarantee with each and every employee and customer we service.

We believe that happy employees = happy customers!

We are expanding and searching for a dynamic HVAC Installation Manager. We are seeking someone who is goal oriented, self‑motivated, and has demonstrated leadership and people‑development skills. The HVAC Installation Manager will oversee daily residential installs while managing the field and the office operations. The field includes Install Crews consisting of Supervisors, Leads, Seconds, and Apprentices. The office includes Admin and permit delivery specialist.

• Mandatory 10+ years within the HVAC Residential Industry. Please do not apply without HVAC experience. Please do not apply if you only have commercial experience.
• 5+ years’ experience in a management role within the industry
• Technical School diploma or certificate of completion
• Oversight of Permits and Inspections
• Knowledge of HVAC equipment, tools and materials
• Extensive technical skills within the trade
• Customer/Client Interfacing
• Ability & willingness to work a flexible schedule as necessary to meet customer requirements
• Understanding of operational concepts including planning, scheduling, and logistics
• Demonstrated excellent written and verbal communication skills
• Proficient in Microsoft Office, including Word and Excel

• Directly manages Installation team members. This includes but is not limited to: interviewing, training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Stay abreast of industry technological developments and convey this knowledge to team members.
• Coordinate team member activities to ensure individual and team goals are consistently achieved; ensure team members are working up to the highest standards in all aspects of their positions; conduct regular meetings to review company policy and procedures, performance, quality and safety statistics.
• Interface effectively with other departments to ensure employees provide superior customer service; conduct ride‑a‑longs with Service Technicians.
• Provide customer service support, as necessary; respond to customer inquiries and problems in a timely manner; resolve excessive consumption problems.
• Promote and support the Company brand.

Salary: $90,000 - $105,000 per year. We offer aggressive salary and incentive plans based on personal experience, efficiency and productivity and revenue goals.

Full Family Benefits Package:
Medical, Dental, Vision, Dependent Care and Medical Care, Flexible Spending Account, Prescription coverage, Company‑supplied life insurance, Short‑term disability, Long‑term disability, 401K with company match, Paid time off, and more!

If this sounds like the opportunity you’ve been looking for, apply now!