Psychiatric Scheduler

# Psychiatric Scheduler Northbrook Office - Northbrook, IL 60062## Overview Salary Range $21.98 - $27.47 Hourly Position Type Full Time Education Level High School## Description
** Job Summary
** The Psychiatric Scheduler is a nonexempt position responsible for proactively anticipating scheduling needs for the psychiatric services department. Tasks are assigned as needed, that include scheduling interpreters, scheduling client’s follow-up appointments and working closely with the psychiatric services team.
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* Schedule:

** Monday - Friday 8:30 AM - 4:30 PM onsite in Northbrook, IL
** Compensation:** $21.98 - $27.47 per hour
** Essential Responsibilities and Metrics
*** Answer and field the psychiatric services scheduling line, directing calls or taking messages for providers or staff, and scheduling appointments for psychiatric service clients daily.
* Schedule appointments in accordance with psychiatric provider recommendations, department protocols, and client preferences, when appropriate, within 24–48 hours.
* Confirm upcoming appointments with clients at least 48 hours in advance and consistently document all confirmation attempts and outcomes.
* Proactively monitor and maintain psychiatric provider calendars throughout the business day, ensuring schedules accurately reflect provider availability and patient appointments.
* Collaborate with the Intake team to schedule new patient appointments and coordinate available provider openings.
* Process cancellations, additions, reschedules, and other appointment changes in the EMR in real time.
* Communicate with appropriate parties within the department regarding patient concerns or issues related to scheduling.
* Use superior customer service techniques to address clients’ scheduling concerns within 24–48 hours.
* Respond appropriately and in a timely manner to requests from the Psychiatric Services Manager, which may include special projects and other duties as assigned.## Qualifications
* High School diploma required.
* Strong verbal and written communication skills.
* Computer literacy to maintain and manage scheduling appointments.
* High organizational skills to navigate scheduling multiple clients.
** Preferred
* ** Bachelor’s degree in related field.
* Experience in mental health.
* Experience in outpatient or community healthcare settings.
* Experience with Smart Care EHR.
* Bilingual - Spanish Speaking.