Senior Product Manager

Senior Product Manager

Crate and Barrel

The Senior Product Manager is a key member of the Technology team, responsible for defining and delivering exceptional products that align with business goals and drive value for our customers. This role requires a strong understanding of product management principles, a passion for technology, and a collaborative approach to working with cross‑functional teams. The Sr. Product Manager plays a crucial role in shaping the product strategy and roadmap for 1–3 products or product teams with medium‑high complexity, driving significant business growth and user value.

• Define priority, scope, and direction aligned to a product strategy they helped define for 1–3 products or product teams with medium‑high complexity
• Establish clear and measurable Key Performance Indicators (KPIs) that track the products’ success and inform strategic decisions
• Work autonomously to define and prioritize features across the products based on data, customer feedback, and business goals
• Leverage their comprehensive understanding of the functionality and utilization of systems, tools, and applications within product(s) to proactively align roadmaps and dependencies with other products and stakeholders
• Build strong relationships with stakeholders across the organization, including business partners, engineering, and leadership
• Execute “best in class” Technology product management methodology, continually bringing new methodologies and techniques to improve product quality and speed to market
• Lead by example in all aspects of performance and development to encourage professional growth and associate satisfaction, fostering a supportive learning environment
• Oversee the entire product lifecycle, from ideation and design to development, testing, and deployment, adhering to agile methodologies
• Conduct thorough market research, competitive analysis, and customer insights gathering to inform product decisions and identify opportunities for innovation
• Conduct product discovery activities to validate product ideas and ensure alignment with customer needs
• Collaborate effectively with cross‑functional teams to align on product strategy and roadmap, proactively managing dependencies
• Lead and motivate product teams to constantly improve key performance indicators
• Manage the product backlog and opportunity backlog to consistently innovate in ways that improve the business and customer experience
• Establish and conduct continual discovery cycles for products that maximize business value, industry trends, and the full resources of the product team
• Work closely with management and product teams to define compelling products, paths to market, and evangelize that vision within teams and across the company
• Identify, evaluate, and recommend external vendors to support vision and roadmap where appropriate and manage vendor relationships including contract negotiations and renewals
• Prioritize all defects associated with the products and/or that are impacting business partners with appropriate urgency and consideration of current backlog
• Guide and influence the priority, scope, and direction of multiple products or product teams

• Extensive knowledge of Product Management best practices and strategies
• Strong Stakeholder Management skills
• Ability to think strategically and align product decisions with business goals
• Strong Data Analysis skills and the ability to use data to inform product decisions
• Excellent written and verbal communication skills, with the ability to effectively collaborate with and influence cross‑functional teams and stakeholders, including leadership
• Proficiency in agile methodologies
• Passion for understanding and meeting customer needs
• Ability to identify and solve complex problems, with a focus on finding creative solutions
• Excellent organizational skills, detail‑oriented
• Strong drive to achieve results and deliver impactful products
• Adaptability and a willingness to learn and experiment
• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint), Google Suite, Jira, Confluence, and Smartsheets

• 5+ years of experience in product management, with a focus on omnichannel retail
• Bachelor’s degree in business, technology, or equivalent work experience

Mid-Senior level

Full-time

Product Management and Marketing

Retail