Dispatcher; Public Safety

Job Opportunities

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$72,416 - $103,680

Non - exempt - Full-time

Complete an online application and submit your cover letter, resume and references.

Open until filled with first review of resumes starting February 2, 2026.

We are seeking a dedicated and detail-oriented Public Safety Dispatcher to serve as a critical link between the community and police services. This position is responsible for receiving and prioritizing 911 emergency and non-emergency calls, dispatching police units, and monitoring field activity using CAD systems and law enforcement databases. The ideal candidate can multitask effectively in a fast-paced, high-stress environment, communicate calmly and professionally, exercise sound judgment, maintain strict confidentiality, and work 12- hour shifts including days, nights, weekends, holidays, and emergency situations.

• Receive, prioritize, and process 911 emergency and non-emergency calls for police services
• Dispatch police units efficiently and accurately based on call type and urgency
• Monitor and track the status and location of field units and update information as needed
• Operate Computer Aided Dispatch (CAD) and other multi-channel communications systems
• Use LEADS, NCIC, and other law enforcement databases to obtain and relay critical information
• Conduct prisoner checks and searches using approved systems and procedures
• Maintain accurate and confidential records related to calls, responses, and incidents
• Operate in-house computer systems, Windows-based applications, voice recording systems, and TDD equipment
• Multitask effectively while handling high call volumes and time-sensitive situations
• Exercise sound judgment and decision-making in stressful and emergency circumstances
• Communicate clearly, calmly, and professionally with officers, coworkers, and the public
• Maintain confidentiality and comply with all laws, policies, and procedures regarding sensitive information
• Work 12-hour shifts, including days, nights, weekends, holidays, and extended hours during emergencies or staffing shortages
• Maintain effective working relationships with department personnel and other agencies

• Must possess a valid State of Illinois Class D drivers' license and be at least 21 years of age.
• Must possess or be able to obtain LEADS (Law Enforcement Agency Data System)

• Must possess a high school diploma or equivalent.
• One to three years of related communications or Police Department experience is preferred.
• Must be skilled in keyboarding, exercise good judgement, and be able to maintain a high level of confidentiality in the performance of your duties.

• Medical Coverage, PPO or HMO
• Prescription Coverage
• Vision Coverage
• Flexible Spending Accounts
• Life Insurance (Basic Term & Voluntary)
• Short- and Long-Term Disability (IMRF)
• 457 Plan / Defined Contribution Plan
• Roth IRA
• Holidays, Personal Preference Holidays, Vacation, Sick Time
• Paid Parental Leave (80 hours), upon successful completion of one (1) year of service.
• Tuition Reimbursement
• Professional Membership Dues Reimbursement

The Village of Northbrook is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by law. We are dedicated to fostering an inclusive environment that values diversity and equal opportunities for all employees and applicants.