Patient Scheduling Coordinator - Spanish Speaking

Join to apply for the Patient Scheduling Coordinator - Spanish Speaking role at USA CLINIC SL
.

Founded by Harvard-trained physicians with a vision of offering patient-first care beyond the hospital setting, we’ve grown into the nation’s largest network of outpatient vein, fibroid, vascular, and prostate centers, with 170+ clinics across the country. Our mission is simple: deliver life-changing, minimally invasive care close to home.

We’re building a culture where innovation, compassion, and accountability thrive. While proud of our growth, we’re excited about what’s ahead and the team we’re building to get there.

• Rapid career advancement
• Competitive compensation package
• Positive, team-oriented environment
• Work with cutting‑edge technology
• Make a real impact on patients’ lives
• Join a fast-growing, mission-driven company

As a bilingual Patient Scheduling Coordinator, you will play a vital role in connecting patients with essential medical care. In this fast‑paced, target‑driven environment, you will engage with potential and existing patients, overcome objections, and confidently schedule appointments. No medical experience? No problem! We provide comprehensive training to ensure you feel confident effectively assisting patients.

• Location:
  
  Northbrook, IL
• Schedule:
  
  Full‑time, Monday through Friday, eight‑hour shifts from 6:30 AM – 7:00 PM (flexibility required)
• Bilingual
  
  Required:
  
  English & Spanish
• Compensation: $20‑$23 hr based on experience and qualifications

• Handle inbound and outbound calls in a high‑volume environment
• Use persuasive communication techniques to overcome objections and secure patient appointments
• Present a positive, professional, and energetic approach to patients
• Meet and exceed key performance metrics (KPIs) related to scheduling and retention
• Educate patients on services, benefits, and appointment details
• Proactively follow up with patients to ensure continued care and appointment attendance
• Resolve patient concerns efficiently while maintaining a high level of customer service
• Accurately enter patient information and schedule appointments in the system
• Work collaboratively with the team to drive patient engagement and retention
• Adhere to scripts, decision trees, and compliance protocols
• Perform additional duties as required

• Experience handling high‑volume inbound and outbound calls
• Strong persuasive communication skills to overcome objections and secure appointments
• Positive, professional, and energetic demeanor toward patients
• Ability to meet and exceed KPIs related to scheduling and retention
• Excellent educational communication of services, benefits, and appointment details
• Proactive follow‑up skills to ensure continued care and attendance
• Effective problem‑solving to resolve patient concerns while maintaining service quality
• Attention to detail in entering patient information and scheduling in the system
• Team player committed to driving patient engagement and retention
• Following scripts, decision trees, and compliance protocols
• Flexibility to perform additional duties as required

• Health insurance (medical, dental, vision)
• Retirement plan
• Paid time off (vacation, sick)