Lead Lifecycle Management; CLM Analyst

Job Description

The Business Systems Analyst Lead role will support discovery workshops with our business stakeholders and document technical specifications and designs in an agile environment. This role will also be responsible for requirements gathering, discovery, performing gap and data analysis and functioning as a key point of contact for our business stakeholders. The role will also be expected to handle complex issues across divisions.

• Conduct requirements gathering and discovery workshops with business stakeholders.
• Serve as technical lead for Ironclad CLM projects providing oversight and collaborating on architectural design, reviews and optimization.
• Work with business partners and product owners assisting with the creation of system requirements for the product backlog. Perform gap and data analysis in support of identifying improvement opportunities.
• Support technical team members by providing functional clarification and setting expectations with team and clients.
• Document requirements, create specifications and/or wireframes, change requests, test cases, user guides, and strategy roadmaps. Execute test cases and ensure overall quality of solution is a plus.
• Assist the business partners with UAT testing.
• Facilitate system requirements meetings with the product teams. Able to perform proxy product owner duties.
• Conduct peer reviews and provide guidance to other team members as needed.
• Observe the team’s delivery workflow and suggest changes in process/tooling to gain efficiency.
• Focus on building partnerships with cross‑division teams to promote collaboration and build effective solutions that span across multiple business units.
• Ensure movement / success of all tasks owned by the team. Able to lead team of business analysts.

• Collaborate with infrastructure and application development teams to design an effective system monitoring & alerting plan. Respond to any system anomalies like performance or vulnerability alerts and partner with respective teams to remediate them. Respond to inquiries from business partners, requests from users, support calls/tickets escalated by help desk.
• Author and maintain knowledgebase for the effective resolution of repetitive requests, inquiries, and requests.
• Conduct root‑cause analysis for system related incidents. Facilitate root‑cause analysis for incidents related to infrastructure or other externally managed dependencies.

• While not having direct reports, this position will partner with the team manager on matters like capacity management, maximizing the throughput of the available staff, employee feedback, retention, etc.
• This role will be seen as a mentor by other team members. Conduct peer reviews, provide guidance on specific matters and coach the team to elevate their performance and develop their skills.

• Understand and adhere to IS change management policies.
• Identify and execute best practices to ensure a streamlined, reliable deployment and a streamlined, reliable roll‑back process.
• Demonstrate good judgement on risk and impact for various types of changes done by the team. Ability to grade appropriately critical/highly visible changes vs routine/low risk changes.

A bachelor's degree in computer science or related field. Or equivalent work experience with desired systems and technologies.

• 7+ years of experience in business analysis and configuration on relevant platforms.
• 5+ years of experience implementing and leading CLM applications, with a strong emphasis on Ironclad (Must be an Ironclad Subject Matter Expert).
• Preference given to candidates who are Ironclad Bootcamp Certified.
• Hands‑on expertise with Ironclad’s configuration, workflow automation, Smart Import, Smart Contract capabilities, and API‑based integrations.
• Deep background in business rules, custom calculations and data integration utilizing various CLM tools.
• 3+ year in an operations role providing production support for large enterprise grade applications.

• Strong analytical skills to understand business goals and…