Director, IT Digital Commerce

Director, IT Applications Digital Commerce

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We are seeking a visionary and execution-focused Director of IT Applications to lead implementations of our next-generation digital commerce ecosystem. This role will oversee the delivery and operations of customer-facing digital applications built on the MACH architecture, hosted on Azure. The ideal candidate will be skilled in managing system integrators, building high-performing global teams, and driving innovation through AI-enabled software engineering practices.

• Strategic Planning & Stakeholder Engagement:
  Align IT delivery with business goals and digital transformation strategies. Engage with product, marketing, and customer service teams to shape the digital roadmap. Manage vendor relationships and negotiate contracts to maximize value and performance.
• Manage Key Projects:
  Lead implementation of digital commerce platforms from concept to production. Manage end-to-end delivery lifecycle, ensuring timely execution and quality outcomes. Collaborate with system integrators to define architecture, implementation plans, and integration strategies.
• Business Acumen:
  Develop a comprehensive understanding of the organization's various business processes and the systems that support them.

• AI-Driven Software Engineering:
  Champion the use of AI tools and platforms to accelerate development, testing, and operations. Promote intelligent automation in CI/CD, code reviews, defect prediction, and performance optimization. Evaluate and implement AI-based observability and incident response solutions.
• Continuous Improvement:
  Understand and enhance project and support methodologies, focusing on quality and cost control.
• Systems and Design:
  Ensure adherence to MACH principles and best practices for composable architecture. Guide integration across SaaS solutions and other headless services. Partner with enterprise architects to ensure security, compliance, and scalability.
• Operations & Platform Reliability:
  Own operational excellence across digital platforms, ensuring high availability, scalability, and performance. Establish robust monitoring, alerting, and incident management frameworks. Drive continuous improvement through post-incident reviews and operational analytics.

• Team Leadership:
  Build and lead high-performing, cross-functional teams across onsite, nearshore, and offshore locations. Foster a culture of innovation, accountability, and continuous learning. Mentor engineering leaders and promote agile, Dev Ops, and product-centric delivery models.
• Personnel Strategy:
  Lead personnel-related activities such as recruiting, retention, and performance management.
• Resource Allocation:
  Efficiently allocate resources, ensuring timely project completion and minimizing business disruption.
• Policy and Procedure:
  Review, question, and enhance departmental policies, standards, and methodologies.
• Financial Oversight:
  Maintain cost control within your area of responsibility.

• Bachelor’s or Master’s Degree in Computer Science, Engineering, or a related field.

• 10-15 years of experience in IT delivery and operations, with 5+ years in digital commerce or customer‑facing digital applications.
• Demonstrable experience in delivering large-scale IT transformation projects related to e‑commerce, leveraging MACH architecture from conception to completion.
• Proven success in leading implementations and managing system integrators.
• Deep understanding of MACH architecture and Azure cloud services.
• Hands‑on experience with headless CMS/DXP platforms.
• Familiarity with AI tools for software engineering and AIOps platforms.
• Strong leadership and team‑building capabilities in a global delivery model.
• Excellent communication and stakeholder management skills.
• Ability to drive change, influence cross‑functional teams, and deliver business impact.
• Experience in negotiating with and managing third‑party vendors.
• Proven skills in budget preparation, analysis, decision‑making, and enforcement…