Analyst Business Systems IT

Job Summary

Medline Industries has an exciting position for an experienced Business Systems Analyst. The Business Analyst will collaborate with business, functional, and technical teams to define, document, design, implement, and support SAP ECC and related software solutions that meet business objectives.

• The OTC (Order to Cash) team member would be responsible for the maintenance and enhancement of IS Applications supporting Order to Cash and related business functions.
• Build relationships, network, and work closely with business users and business leadership to define business processes, roadmaps, priorities, and execute IS projects.
• Learn and gain expertise in Medline business processes, map out process flows, and identify areas for improvement through process changes or system improvements.
• Work closely with the business community to elicit, define, and document requirements, business goals, and deliver IS solutions per business-mandated deadlines.
• Ensure the highest level of system availability and demonstrate a sense of urgency to support the organization’s needs.
• Collaborate with technical and functional teams to evaluate & propose design alternatives, and deliver an optimum solution, while minimizing impact to system stability and performance.
• Present ideas, designs, and areas of expertise to business user groups, including management.
• Own and lead the delivery of projects and drive projects to closure with little or no supervision and follow‑ups from business or IS supervisors.
• Communicate system issues and impacts to business stakeholders in clear, non‑technical terms.
• Document detailed requirements, solution design, and test plans using standard templates as part of Medline’s SDLC and Agile Methodologies.
• Carry out functional testing and assist the QA review process for Change Approvals.
• Assist the team manager in determining the scope and impact of enhancement requests, estimating effort, developing detailed project plans with a timeline, managing cutover tasks, tracking delivery to timelines, and communicating status with appropriate cadence.
• Plan, document, and conduct knowledge transition activities for newly implemented functionality to team members and business users.
• Demonstrate a strong Get it Done attitude by driving initiatives to closure through proactive stakeholder engagement, consistent follow‑ups, and timely escalation when necessary.
• Actively participate in monitoring, maintaining, supporting, and enhancing our OTC System Landscape, including, but not limited to SAP ECC and SAP S/4 HANA, Vistex, Tableau, SQL Composite Queries, Pay metrics, Vertex, and other Tools. Learn and gain experience with Medline tools and applications, including the ability to use SQL query systems.
• Provide off‑hours support as needed, including participating in the on‑call rotation.
• Maintain a calm and professional demeanor at all times and consistently interact professionally and productively with all levels of Medline employees.
• Follow Medline’s Code of Ethics and other corporate policies.

• Bachelor’s degree in computer science, Information Systems, or related field.
• Strong hands‑on SAP SD configuration experience, including experience in integration with other systems and modules.
• Proven ability to analyze, research, assess, and implement SAP solutions.
• Broad functional and process knowledge of the core business processes for order processing, delivery processing, logistics execution, freight charges, billing, pricing, agreements, and rebates.
• Experience with web‑based ordering systems, SAP‑based APIs, SAP‑based web services, BAPI, and RFC Calls, IDOC‑based integrations is preferred.
• Excellent verbal and written communication skills, and the ability to translate business processes or concepts into technical requirements.
• The ability to identify the impact of process or data across more than one functional area or SAP module is necessary.
• SQL Querying, HANA Studio and Tableau experience is nice to have.
• Must be highly motivated and dependable with excellent communication and collaboration skills.
• Ability to work under pressure to meet deadlines, able to multitask and…