Manager - Platform Operations and Support

Manager - Platform Operations and Support Job Summary

Medline Industries is seeking a Manager to lead our Platform Operations and Support team. This leadership role is responsible for driving operational excellence by overseeing the performance, reliability, and resilience of our Internal Development Platform (IDP) and associated tools. The Manager will champion platform resilience and improved observability, ensuring robust monitoring, rapid incident response, and proactive issue resolution. By advancing the adoption of Dev Ops principles and fostering a culture of automation and collaboration, the Manager will deliver high-quality, dependable services to development teams.

This position will manage a team of engineers and analysts, set strategic direction, and partner with stakeholders across IT, Security, and Business units to align platform operations with organizational goals and continuously enhance overall platform reliability.

• Lead, mentor, and develop a team of platform support analysts and operations engineers, fostering a culture of learning, accountability, and continuous improvement.
• Oversee the day-to-day operations, maintenance, and optimization of the Internal Development Platform and related Dev Ops tools (e.g., Git Lab, Jenkins, Terraform, Vault, Artifactory, Azure Dev Ops, etc.).
• Set team goals, track progress, and ensure alignment with organizational objectives and key initiatives.
• Establish and enforce best practices for platform reliability, security, automation, and compliance.
• Drive incident management, root cause analysis, and resolution of complex platform issues.
• Collaborate with development, QA, security, and infrastructure teams to ensure platform solutions meet business and technical requirements.
• Oversee platform upgrades, patching, configuration changes, and integration projects.
• Manage platform access, permissions, and integrations, ensuring compliance with security policies.
• Develop and maintain documentation, standard operating procedures, and knowledge sharing resources.
• Evaluate and recommend new technologies, tools, and processes to enhance platform capabilities.
• Support audits, compliance activities, and risk management related to platform operations.
• Manage team capacity, resource allocation, and participate in budget planning.
• Communicate platform strategy, status, and risks to senior leadership and stakeholders.

• Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field is required.
• Certification / Licensure: Relevant certifications (e.g., AWS/Azure, Jenkins, Terraform, Git Lab, ITIL, PMP) preferred but not required.
• Work Experience: 8+ years of experience in IT Operations, Dev Ops, or related roles; 3+ years in a leadership or management position; proven experience managing large‑scale, enterprise‑grade environments; demonstrated success in leading technical teams and driving operational excellence.
• Knowledge / Skills / Abilities: Deep understanding of CI/CD, automation, Dev Ops, and cloud platform principles; proficiency in scripting languages (e.g., Bash, Python, Power Shell); experience with infrastructure as code and automation frameworks; excellent troubleshooting, problem‑solving, and analytical skills; expertise in containerization and orchestration (e.g., Docker, Kubernetes); strong communication, documentation, and stakeholder management skills; ability to manage multiple priorities in a complex environment;
  
  ability to communicate technical concepts to non‑technical stakeholders.

• Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field is required.
• Certification / Licensure: Advanced certifications in cloud, Dev Ops, or project management (e.g., Certified Jenkins Engineer, Terraform Associate, Git Lab Certified, AWS/Azure Solutions Architect, PMP).
• Work Experience: 10+ years of experience in platform operations, Dev Ops, or IT leadership; experience managing geographically distributed or cross‑functional teams; experience leading platform modernization or digital transformation initiatives.
• Knowledg…