Manager - Platform Operations and Support

Job Summary

Medline Industries is seeking a Manager to lead our Platform Operations and Support team. This leadership role is responsible for driving operational excellence by overseeing the performance, reliability, and resilience of our Internal Development Platform (IDP) and associated tools. The Manager will champion platform resilience and improved observability, ensuring robust monitoring, rapid incident response, and proactive issue resolution. By advancing the adoption of Dev Ops principles and fostering a culture of automation and collaboration, the Manager will deliver high-quality, dependable services to development teams.

This position will manage a team of engineers and analysts, set strategic direction, and partner with stakeholders across IT, Security, and Business units to align platform operations with organizational goals and continuously enhance overall platform reliability.

Job Description

MAJOR RESPONSIBILITIES

- Lead, mentor, and develop a team of platform support analysts and operations engineers, fostering a culture of learning, accountability, and continuous improvement.

- Oversee the day-to-day operations, maintenance, and optimization of the Internal Development Platform and related Dev Ops tools (e.g., Git Lab, Jenkins, Terraform, Vault, Artifactory, Azure Dev Ops, etc.).

- Set team goals, track progress, and ensure alignment with organizational objectives and key initiatives.

- Establish and enforce best practices for platform reliability, security, automation, and compliance.

- Drive incident management, root cause analysis, and resolution of complex platform issues.

- Collaborate with development, QA, security, and infrastructure teams to ensure platform solutions meet business and technical requirements.

- Oversee platform upgrades, patching, configuration changes, and integration projects.

- Manage platform access, permissions, and integrations, ensuring compliance with security policies.

- Develop and maintain documentation, standard operating procedures, and knowledge sharing resources.

- Evaluate and recommend new technologies, tools, and processes to enhance platform capabilities.

- Support audits, compliance activities, and risk management related to platform operations.

- Manage team capacity, resource allocation, and participate in budget planning.

- Communicate platform strategy, status, and risks to senior leadership and stakeholders.

MINIMUM JOB REQUIREMENTS

Education

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field is required.

Certification / Licensure

Relevant certifications (e.g., AWS/Azure, Jenkins, Terraform, Git Lab, ITIL, PMP) preferred but not required.

Work Experience

8+ years of experience in IT Operations, Dev Ops, or related roles.

3+ years of experience in a leadership or management position.

Proven experience managing large-scale, enterprise-grade environments.

Demonstrated success in leading technical teams and driving operational excellence.

Knowledge / Skills / Abilities

Deep understanding of CI/CD, automation, Dev Ops, and cloud platform principles.

Proficiency in scripting languages (e.g., Bash, Python, Power Shell).

Experience with infrastructure as code (IaC) and automation frameworks.

Excellent troubleshooting, problem-solving, and analytical skills.

Expertise in containerization and orchestration (e.g., Docker, Kubernetes).

Strong communication, documentation, and stakeholder management skills.

Ability to manage multiple priorities in a complex environment.

Ability to communicate technical concepts to non-technical stakeholders.

PREFERRED JOB REQUIREMENTS

Education

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field is required.

Certification / Licensure

Advanced certifications in cloud, Dev Ops, or project management (e.g., Certified Jenkins Engineer, Terraform Associate, Git Lab Certified, AWS/Azure Solutions Architect, PMP).

Work Experience

10+ years of experience in platform operations, Dev Ops, or IT leadership.

Experience managing geographically distributed or cross-functional teams.

Experience leading platform modernization or digital transformation initiatives.

Knowledge / Skills / Abilities

Expertise in multiple Dev Ops and platform technologies.

Experience evaluating and implementing new technologies for platform enhancement.

All duties and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This position description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor(s)/manager(s).

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and…