Director Business Operations & Innovation

Director Business Operations & Innovation

Join to apply for the Director Business Operations & Innovation role at UL Solutions

The Chief of Staff to the Chief Business Operations & Innovation Officer (CBOI) enables the executive and their leadership team to operate at their highest strategic level by managing priorities, driving alignment, and ensuring execution across the organization. Using strong leadership and critical thinking skills, the role analyzes, synthesizes, and evaluates problems to enhance the overall customer experience and drive operational efficiency within the CBOI area.

Serving as a strategic partner and advisor, the position improves organizational clarity and execution, fosters stronger collaboration and trust across the organization, and accelerates transformation and change initiatives.

Participates in all “operating meetings” to ensure consistency across SLAs, expectations, actions, and assists with other critical daily operations of the CBOI organization, ensuring the executive is prepared and ready for critical meetings with all prepared materials, including those with the Board.

• Ensure the CBOI priorities are embedded across the organization by aligning the team with strategic goals and priorities, establishing regular cadences to assess progress, drive accountability, and ensure measurable outcomes.
• Responsible for overall CBOI strategy and long‑range planning process, collaborating with operating teams, embedded strategy leads, and enterprise stakeholders to align goals and direction with CBOI vision and business strategy.
• Act as a key thought partner, brainstorming and identifying solutions to challenges within the CBOI area.
• Serve as CBOI liaison for annual strategy summit preparations.
• Explore synergies with Global & Strategic Account teams to enhance customer engagement, satisfaction, and profitability.
• Support ongoing refinement and governance of the CBOI organizational design and operating model, overseeing team cadences and townhalls, and organizing special events.
• Strategically manage executives’ time and involvement to ensure project or decision‑making processes occur at key times.
• Prepare and follow up on meetings for the executive, ensuring they have all necessary information and overseeing planning for high‑profile meetings, including Board meetings.
• Manage internal and external communications related to CBOI in coordination with Strategic Communications, drafting newsletters, reports, pitch decks, presentations, and other media on behalf of the leader.
• Drive continuous improvement, operational excellence, and a metrics‑driven culture.
• Oversee large, cross‑functional, organization‑wide high‑impact projects or initiatives, bringing together stakeholders to deliver decisions.

• University degree (advanced degree preferred).
• At least 8–10 years of professional experience.
• Global experience in dynamic environments required.
• Experience working effectively in highly scientific and/or engineering sectors and industries is preferred.
• Effective management of 2–3 direct reports.

UL Solutions has been pioneering change since 1894 and we’re still leading the way. From day one, we’ve blazed a trail protecting the planet and everyone on it. Our teams have influenced billions of products, services, software offerings, and more. We break things, burn things, and blow things up—all in the name of safety science.

That’s where you come in—because none of it could happen without you. It takes passion to protect people, problem‑solving to safeguard personal data, and conviction to make the world a more sustainable place. It requires bold ideas and brilliant minds to build a better world for future generations across the globe.

This is more than a job. It’s a calling—a passion to use our expertise and play our part in creating a safer world today and tomorrow. As a member of our safety science community, you’ll use your ideas, energy, and ambition to innovate, challenge, and ultimately help create a safer world.

Everyone here is unique, yet we’re also a global community working together to create a safer world. Join UL…