Learning Specialist, Product & Sales

Overview

The Learning Specialist, Product and Sales is responsible for creating, managing, and evolving product and sales training for both our Retail and Customer Care channels. This role combines creativity, instructional design, and relationship-building to deliver learning experiences that increase product knowledge, improve selling behaviors, and drive conversion and attachment across the organization. Working closely with partners in Merchandising/Design, Store Operations, Field, and Vendor teams, the Learning Specialist will design and deliver engaging, on-demand content and resources that make product information simple, compelling, and actionable for associates.

This individual also helps define and develop the company’s selling framework and integrate product knowledge training into everyday selling practices which will drive conversion and sales. This role requires a highly creative, self-motivated learning professional who can translate product and selling priorities into clear learning experiences that are visually engaging, easy to access, and aligned to business goals.

A day in the life as a Learning Specialist, Product and Sales:

• Build and lead a structured process for product and sales training prioritization, calendarization, and delivery
• Create a strong library of evergreen foundational product and sales learning content to support onboarding and ongoing development
• Own vendor relationships for product training. Coordinate calls, content development and updates
• Deliver learning in modern, digital, creative formats and drive user-generated content adoption
• Design, develop, and produce engaging digital and on-demand learning content (e.g., video, visual resources, short eLearning, playbooks, micro-trainings)
• Partner with SMEs to create clear, concise, and brand-aligned content that makes product features and selling strategies easy to understand
• Facilitate or host live product or vendor training calls as needed
• Partner with field leaders to model and reinforce selling behaviors through huddles, micro-trainings, and field-facing materials
• Monitor program adoption and training usage through metrics like content engagement, sales KPIs (conversion, UPT, ADT), and by conducting field visits
• Analyze feedback and business performance to identify opportunities for improvement

What you’ll bring to the table…

• Passion for home industry products
• Strong instructional design and content creation skills, including micro-learning, video, facilitation resources, job aids, and visual storytelling
• Excellent writing and editing skills with the ability to simplify product information
• Deep understanding of retail selling and customer engagement behaviors
• Proficiency with learning design and media tools (e.g., Articulate Rise, Canva, Camtasia, etc.)
• Strong organizational skills; able to manage multiple projects and shifting priorities
• Ability to work independently and own projects end-to-end
• Relationship-builder who can influence and coordinate work completion with cross-functional partners
• Creative problem-solver who brings new ideas and fresh approaches to learning

We’d love to hear from you if you have…

• 3+ years of experience in Learning & Development, Sales Enablement, or Retail Training
• Experience in a retail environment is preferred
• Demonstrated ability to design and produce engaging learning content and resources
• Familiarity with selling frameworks, product education, and customer experience principles
• Bachelor’s degree in Instructional Design, Communications, Retail Management, or related field (or equivalent experience)